Quality Assurance Agent

An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative...

Quality Assurance Agent NeededOur company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre.Main purpose of the job:We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

Quality Assurance Controller (Pharmaceutical Experience) Home / Jobs / Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) – We are urgently recruiting for a Quality Assurance Controller (must have Pharmaceutical industry experience) to...

About Quantanite: Quantanite is a global leader in the business process outsourcing (BPO) and customer experience (CX) sectors. With a dedicated team spread across four continents, we are committed to delivering innovative solutions and exceptional service to our clients. We are currently seeking a dedicated Quality Assurance Specialist to join our vibrant...

PURPOSE OF THE JOB:Performs complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoring projects and general quality assurance support to key stakeholders. Works involves leading and conducting financial, risk, product/specialised and compliance proactive and follow-up projects. Provides consultation to the organisation's...

Job TitleQuality Assurance TechnicianJob TypePermanentDivisionControl FunctionsDepartmentQuality AssuranceEE Occupational LevelsLevel 4 & 5: Skilled, Technical and Academically QualifiedLocation - Town / CityJohannesburgLocation - ProvinceGautengLocation - CountrySouth AfricaJob Advert SummaryPurpose of the jobThe purpose of the role is to conduct quality...

Gauteng, Johannesburg Annually Cost To Company (Market related)A well-established short term insurer is seeking to appoint a Quality Assurance TechnicianThe purpose of the role is to conduct quality assurance assignment to monitor compliance with the companyagent outsourcing agreement, internal policies, procedure and applicable regulations or...

Insurance ~ Risk Management ~ Quality ManagementJHB Central***: Quality Assurance TechnicianPermanent - Illovo - Salary Market RelatedPurposeThe purpose of the role is to conduct quality assurance assignment to monitor compliance with the companies agent outsourcing agreement, internal policies, procedure and applicable regulations or laws. Establish...

Qualification: National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/FinanceExperience: Two (2) years experience as an Internal Auditor in a shortterm/ nonlife insurance company OR Two (2) years experience doing Quality Assurance in a shortterm/ nonlife Insurance company.Quality Assurance Reviews and Projects Validate, test the accuracy...

Requisition Details and Talent Acquisition Contact Req:Closing Date: 28 February 2023- Lebohang MonateJob Family Sales and ServicesCareer Stream OperationsLeadership Pipeline Manage Self: TechnicalJob Purpose To provide advice, coach and support contact centre agents, backoffice staff and administrators to improve the quality of service provided to the...

Job Overview: As a QA Consultant, you will play a crucial role in ensuring the quality and reliability of software products and systems. Your primary responsibility will be to assess, plan, and implement quality assurance processes to meet client requirements and industry standards. You will collaborate with development teams, project managers, and clients...

JOB TITLE: Quality Assurance AgentREPORTS TO: Trading ManagerPURPOSE:To proactively pick up on all errors occurring on our site, across all products, sports and sites, to minimise losses and ensure the best potential product offering throughout.ESSENTIAL FUNCTIONS:Error Identification and Escalation: Going through all pages of our sites, all sports,...

About the CompanySantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is...

Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?- Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre. Assess calls and achieve set assessment target. Keep...

Duties & ResponsibilitiesContinued maintenance of the QMS as required by ISO 9001.Internal and External Audits.Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date.Maintain quality records.Reports on QMS performance and managaement reviews.Yearly inducttion with all relevant staff.Quality...

Quality Assurance Motor Support (JG9) X2Johannesburg, Gauteng, South AfricaQuality Assurance Motor Support (JG9)X22 positions are available in Santam Motor Support:Quality Assurance (JHB, Hill On Empire) for a position as a Quality Assurance ConsultantDivision:Motor Support: Quality Assurance. Reports to:First Line Manager: Quality Assurance.Job grade:...

F and G Sourcing Specialist is assisting a reputable Security Services client that is seeking a skilled Quality Assurance Manager to join their company that is based in Johannesburg.The QA Manager will be responsible for executing the strategic direction during the development, deployment, maintenance, and monitoring of Quality Assurance; technologies,...

RPO Recruitment is partnering with a leading FMCG company to fill the position of Quality Assurance Manager. This is an exciting opportunity to join a well-established company that is known for their commitment to producing high-quality products. As the Quality Assurance Manager, you will be responsible for establishing and maintaining quality control...

Gauteng, Johannesburg Annually Cost To Company (Market related)A well-established short term insurer is seeking to appoint a Quality Assurance SpecialistPerforms complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoringprojects and general quality assurance support to key stakeholders.QUALIFICATIONS & EXPERIENCE: Bachelor's...

I am looking for someone who is dedicated and has QA experience and has the qualities to ensure that the agents are submitting quality sales aswell and ensuring that proper training is provided for the agents and give good coaching for leads to convert to salesSalary: From R3,000.00 per monthAbility to Commute: Johannesburg, Gauteng (required)Ability to...