Quality Assurance

2 weeks ago

Johannesburg, Gauteng, South Africa One Source Direct Full time
Quality Assurance Agent Needed

Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre.

Main purpose of the job:


We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards.

The Quality Assurance Agent will responsible for these following day to day Duties:

  • Extracting, Listening to calls from the call Centre channel and evaluating the sales standards
  • Conducting Individual Scorings to analyse quality and performance
  • Contribute to team performance by attending and participating in collaboration sessions.
  • Produce relevant reports, analyse, and share insights with direct team and/or Manager
The Role of a Quality Assurance Agent will add value in improving Quality within the Company:

  • Incoming and Outgoing calls ( Telesales, Retentions)
  • At the current moment, there is no one evaluating daily interactions across the call centre to ensure that
  • All incoming calls and outgoing calls meet the company standard

IE :
call recording disclosure and consent

  • For Order Placement and Information sharing to the respective isp's ( POPI Act)
  • And also Suggesting on which Coaching/ Training Should take place on specific agents who are not performing before conducting performance management/Improvement.
The Quality Assurance Agent will conduct Daily Call Evaluations based on the call volumes and also:

  • Improve call quality I

E:
Telephone etiquette, Call Recording Disclosure, Pitch and Tone during a call ,

  • Soft Skills analysis e.t.c
  • This will in return equip the agent in ensuring that they adher to the companies call centre policy/standard
  • And are also closing quality sales.
  • Weekly Call Collaboration Sessions will also be beneficial towards the Agents in pointing out areas of
  • Improvement prior to listening to the call recording.
Salary - R

Notes :
This position is office based and extended hours may have to be worked pending on requirement from management.

Salary:
R15,000.00 per month

Ability to commute/relocate:
Johannesburg, Gauteng

Job Type:
Contract

Salary:
R14, R15,000.00 per month

  • Quality Assurance Controller

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Analytics Full time

    Quality Assurance Controller (Pharmaceutical Experience) Home / Jobs / Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) Quality Assurance Controller (Pharmaceutical Experience) – We are urgently recruiting for a Quality Assurance Controller (must have Pharmaceutical industry experience) to...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience?- Provide quality administration service in respect of Quality Assurance Contribute to implementation of quality assurance process within the call centre. Assess calls and achieve set assessment target. Keep...

  • Quality Assurance Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    Duties & ResponsibilitiesContinued maintenance of the QMS as required by ISO 9001.Internal and External Audits.Ensure all quality standards, policies, procedures, work instructions and forms are compliant and up to date.Maintain quality records.Reports on QMS performance and managaement reviews.Yearly inducttion with all relevant staff.Quality...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Security Services client that is seeking a skilled Quality Assurance Manager to join their company that is based in Johannesburg.The QA Manager will be responsible for executing the strategic direction during the development, deployment, maintenance, and monitoring of Quality Assurance; technologies,...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Rpo Recruitment - Executive Search & Rpo Recruiting Agency. Full time

    RPO Recruitment is partnering with a leading FMCG company to fill the position of Quality Assurance Manager. This is an exciting opportunity to join a well-established company that is known for their commitment to producing high-quality products. As the Quality Assurance Manager, you will be responsible for establishing and maintaining quality control...

  • Quality Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Full time

    Gauteng, Johannesburg Annually Cost To Company (Market related)A well-established short term insurer is seeking to appoint a Quality Assurance SpecialistPerforms complex level proactive (risk) reviews, quality assurance follow-ups, continuous monitoringprojects and general quality assurance support to key stakeholders.QUALIFICATIONS & EXPERIENCE: Bachelor's...

  • Quality Assurance Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quantanite Full time

    About Quantanite: Quantanite is a global leader in the business process outsourcing (BPO) and customer experience (CX) sectors. With a dedicated team spread across four continents, we are committed to delivering innovative solutions and exceptional service to our clients. We are currently seeking a dedicated Quality Assurance Specialist to join our vibrant...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa RPO Recruitment Full time

    RPO Recruitment is partnering with a leading FMCG company to fill the position of Quality Assurance Manager. This is an exciting opportunity to join a well-established company that is known for their commitment to producing high-quality products. As the Quality Assurance Manager, you will be responsible for establishing and maintaining quality control...

  • Quality Assurance Tester

    2 weeks ago

    Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    Quality Assurance Tester Contractor JHB00326 Information Technology Gauteng, JHB Central Hourly Basic Plus Commission (Market related, Negotiable) QA Test to join the team and assist with projects. We have an opportunity for a Quality Assurance Tester with one of our banking clients on a contract basis.Requirements: Must have +4 years experience as a...

  • Quality Assurance Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Lakwema Consulting Full time

    Purpose:They will be the technical expert and lead for activities related to strengthening Quality Assurance (QA) and Quality Improvement (QI) support services rendered by Our company.Key Accountabilities (included but not limited to):Set and guide standards which will form the foundation of quality assurance and quality improvement across all our company...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Full time

    Gauteng, Johannesburg Annually Cost To Company (Market related)A well-established short term insurer is seeking to appoint a Quality Assurance TechnicianThe purpose of the role is to conduct quality assurance assignment to monitor compliance with the companyagent outsourcing agreement, internal policies, procedure and applicable regulations or...

  • Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Jelocorp Full time

    _Purpose:_To oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes. To oversee site inspections and quality checks on substation projects; be responsible for the organization, implementation, and...

  • Quality Assurance Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Only the Best Full time

    Skills: Client ServiceInsuranceQuality AssuranceSalesIndustries: BankingDescription:Accountability:Audit Process Outputs to deliver this accountability:Contract and document individual targets and performance with Quality Assured Team Leader on calls to be audited and evaluated per day as per the evaluation checklist to ensure quality.Provide continuous...

  • Accreditation and Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Independent Institute of Education Full time

    The IIE (Pty)Ltd is the registered provider of higher education which is delivered through the following educational brands: Varsity College, Vega School, Rosebank College and IIEMSA.The Independent Institute of Education's Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each brand is...

  • Quality Assurance Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Consulting Full time

    Qualification: National Diploma in Auditing/ BTech Auditing /Bcom Audit/Accounting/Risk/FinanceExperience: Two (2) years experience as an Internal Auditor in a shortterm/ nonlife insurance company OR Two (2) years experience doing Quality Assurance in a shortterm/ nonlife Insurance company.Quality Assurance Reviews and Projects Validate, test the accuracy...

  • Principal Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa De Beers Group of Companies Full time

    Company Description We're reimagining mining to improve people's lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy, inspired to do their best work. A place where every colleague can grow, develop and realise their potential.To live up to our Always with Purpose employee value...

  • Quality Assurance Internship

    2 weeks ago

    Johannesburg, Gauteng, South Africa Procter & Gamble Full time

    Description We are currently looking for a passionate and dynamic Quality Assurance Intern who will be given a wide range of meaningful and fulfilling assignments. P&G provides plenty of development and learning opportunities, through formal and informal mentoring, day-to-day coaching from your manager, regular guidance from teams and consistent checks...

  • Specialist: Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo provide...

  • Administrator Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards,...

  • Accreditation and Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Independent Institute of Education Full time

    The IIE (Pty)Ltd is the registered provider of higher education which is delivered through the following educational brands: Varsity College, Vega School, Rosebank College and IIEMSA.The Independent Institute of Education's Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each brand is...