Quality Assurance Agent
2 weeks ago
JOB TITLE:
Quality Assurance Agent
REPORTS TO:
Trading Manager
PURPOSE:
To proactively pick up on all errors occurring on our site, across all products, sports and sites, to minimise losses and ensure the best potential product offering throughout.
ESSENTIAL FUNCTIONS:
Error Identification and Escalation:
- Going through all pages of our sites, all sports, tournaments and markets in order to pick up on any mistakes taking place on our site
- These mistakes can range from being minor spelling errors, to major critical issues that could result in significant financial loss
- Collaborating with the Trading, Admin, Marketing and IT teams through escalation of issues and follow through to ensure mitigation of problems
- Ensuring that all mistakes are logged correctly via our COM system
- Correction of minor mistakes
Comparisons:
- Checking local and international competitors to identify gaps in our product offering, be it at a supplier level, game level, match level or market level
- Escalating this via weekly reports to the Trading Manager
Suggestions and Proactive Improvement:
- Proactive suggestions in terms of closing gaps leading to repeat errors on our site
- Identifying recurring problems and their potential reasons in order to implement suggested permanent fixes
- Identify staff knowledge gaps via the COM system and escalate to the respective manager so they can conduct training
Requirements:
Experience and Education
- Matric
- Suitable higher education qualification preferred
- Knowledge of all WSB sports, racing, lotto and live games events/markets
- Experience within the betting industry
Salary:
R10 000,00 - R15 000,00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (preferred)
Willingness to travel:
- 100% (preferred)
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