Service Manager

2 weeks ago

Century City, Western Cape, South Africa Ecowize Full time

Ecowize is looking for a skilled and competent Service Manager to join the Pest Control and Hygiene division in Cape Town.

The purpose of the role is to provide technical support and leadership to all service colleagues within the division and to ensure that the highest quality of customer service is provided for all the delivery systems within the division.

The Service Manager will also ensure that all services are planned and completed in line with the client agreements signed and that all service colleagues have the correct equipment and consumables to complete the services.


Key Responsibilities

  • Manage and lead Pest Control and Hygiene teams.
  • Effectively resolve client queries on a daily basis.
  • Coaching and mentoring of staff.
  • Drive Occupational Health and Safety and make recommendations to improve the process.
  • Ensure internal and external audits standard are met.
  • Close out any raised nonconformance.
  • Liaise daily with customers.
  • Assist with recruitment for the region as the need arises.
  • Manage training interventions to ensure Pest Control Team, understand all auditing standards to deliver service excellence on a daily basis.
  • You will be responsible for inspecting buildings and the surrounding property for signs of insects, rodents and other pests.
  • Then determine which treatment is best and use the proper baits or traps to remove them.
  • Spray chemical solutions, powders, and gases on or near surfaces of a building or house to eliminate pests.
  • Identify invading pests, including rats, termites, snakes, wasps, ants, spiders, mosquitos, or bed bugs.
  • Set mechanical traps and place bait. Remove dead rodents after extermination.
  • 3 years' of experience in Pest Control and Hygiene
  • P-Registration with Department of Agriculture.
  • Able to work flexible hours and overtime.
  • Must have a valid driver's license and be willing to travel.
  • Staff Management experience is essential.
  • Experience working AIB, FFSC2022 Auditing standards is essential.
  • Good command of the English Language.
  • High-Quality administrative skills required.

The successful incumbent must have the following skill sets:

  • Must be comfortable with the Ecowize culture and values.
  • Able to work a strict shift position and willing to work over weekends.
  • Experience in the food production industry.
  • Must be able to manage the strict flow of operations.
  • Ability to work in a dynamic work environment and meet deadlines.
  • High work standards, energetic and driven.
  • Excellent communication skills (English Command).
  • Proficient in all Microsoft Applications.
  • Attention to detail.
  • Customer centric.
The Company is committed to complying with legislation and to meet strategic goals regarding to employment equity.

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