Group IT Manager and Senior IT Manager

2 weeks ago

Century City, Western Cape, South Africa Ukufunda Business Solutions Full time

Job Description:

  • The purpose of the Sr Group IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence towards customer relationships and staff management.
  • Key accountabilities include but are not limited to:
  • change management.
  • training
  • quality management are addressed and monitored to ensure deadlines and service levels are met and results delivered.
  • To own incidents and requests to ensure completion in both the client and WNS infrastructure and IT environments.
  • To ensure that policy and strategy is in compliance with defined standards and local compliance adherence.
  • Should be able to understand Client requirement and provide appropriate solution for the same in discussion with local/functional team.
  • The role will involve close coordination and project management of various internal and external technology groups to meet deliverables.
  • To maintain strategy in line with local/functional IT stakeholder needs and in keeping up with current best practice.
  • To line manage and develop reporting IT team.
  • Plan and priorities their workloads, set objectives, conduct appraisals and support in continuous improvement of their performance and results.
  • Ensure high level of customer centricity and engagement, forming a partnership with the operations team.
  • Act as a point of escalation for customers and manage their expectations.
  • Ensure the alignment of technology, process and people to business objectives.
  • Monitor all projects and prepare schedule of all work within required timeframe and coordinate with resource managers and supervisors to evaluate all approvals.
  • Draft reports on IT Service Delivery and present the data to the Senior Management Team Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences.
  • Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action.
  • Continuously evaluate staff performance and behaviour and to take the necessary corrective actions where required Broad general knowledge and awareness of the IT landscape (required)
Analytical and Practical motivated self-starter. - (required) Be an IT specialist, but also have an understanding of commercial operations. - (required) Good Communicator - (required) Sound understanding of business processes and IT operations. - (required) Assertiveness - (required) Good understanding of the ITIL V3 Framework and implementation thereof - (required) Adaptable individual. - Willing to support US Campaigns and hours. - BPO experience (Advantageous) Qualifications:

  • ITIL V3 Certified (Advantageous)
  • Business knowledge (required)
  • Project Management (Advantageous)
  • Tertiary IT Qualification (required)
  • At least 12+ years of experience in an IT Team Management Role (Required

Job Type:
Temporary

Contract length: 12 months

Application Deadline: 2024/03/30

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