Outbound Call Centre Agent

2 weeks ago


Randburg, Gauteng, South Africa Oaksure Financial Services Full time

Overview:

Requirements:

  • Matric (Grade 12) or postmatric qualifications
  • 12 years of experience screening calls
  • 12 years of experience working in a call center environment
  • 12 years of experience capturing data on CRM administration system e.g. completing client profiles, uploading documents onto client profiles, etc.

Duties and responsibilities:

  • Responsible for attending to automatically dialed outbound calls
  • Screening applicants who are interested in operating as a Driver on the Ehailing platform
  • Confirm if the Driver meets the registration requirements
  • Retrive the supporting documents via Freshchat (WhatsApp Enterprise Platform):
  • Professional Driver's Permit (PrDP)
  • Vehicle Licence Disks
  • Operator's Card
  • Profile Photo
  • Criminal Check Report (HURU/PostNet)
  • Vehicle Inspection Report (Dekra)
  • Responsible for attending to inbound calls
  • Ensure that the daily campaign targets are achieved
  • Conversations
  • New Driver Registrations
  • New Activations
  • Call Outcome/Disposition ratio
  • Send out digital selfinspection links to applicants in cities with no Dekra Vehicle Inspection branch
  • Evaluate all documents (re)submitted by Drivers and sure that documents are valid
  • Check verification system if the document is valid
  • Support all staff in the Registration departments with outbound call taskes

Salary:
R4,500.00 per month

Ability to commute/relocate:

  • Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/05/20
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