Call Centre Team Leader

The Team leader will be responsible for the management and performance of a team of Call Centre agents based in Randburg, Gauteng.Main Responsibilities (including but not limited to):Achieve daily and monthly targets. Drive efficiency and achieve all key KPI's. Coach the agents every day to ensure positive results and conduct quality checks to identify areas...

Job DescriptionTo lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfactionResponsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationshipMust be knowledgeable on all aspects of the company products, processes and...

Detail:Our client is looking for a passionate and experienced Team Leader who has worked in a Telesales environment to lead a team of inbound and outbound Contact Centre Agents.Qualifications, Experience and Skills: Grade 12 and further studies in Management and Contact Centre Minimum of 4 years Contact Centre Team Leader experience in Customer...

This role is a fulltime position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management.Overview and Requirements: 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience...

About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: Responsible for a combination of sales and customer service.including cross-selling to clients as well as nurturing the client relationshipexperience and...

RESPONSIBILITIES: The Trainer will be responsible to schedule and conduct internal training programs, on system usage and policy & procedure to ensure operational efficiency within the Call centre; Ensure all training is conducted in due time to equip new staff to commence with go live / working; Observing the daily operations of call centre employees and...

RESPONSIBILITIES & DUTIES The responsibility of the Call Centre Sales Head is not exhaustive and may change from time to time as decided by Management. Strategic Develop and Manage Sales Strategy Develop the Sales Strategy with the Group CEO to fit the Strategy of the Business as relevant; Implement and ensure compliance with the Strategy while...

Job descriptionMain Job Function: Coach the team in order to achieve sales targets. Coach the team in order to ensure the quality of sales meets the appropriate Standard Monitoring attendance and punctuality daily Ensure that all staff adhere to the weekly performance targets. Conduct regular review of all Call Centre Agents performance and ensure...

IT Team Leader - Data Centre - RandburgResponsible for designing, advertising and managing the physical Data Centre InfrastructureMinimum requirements: IT Degree or Diploma Experience and training in ITIL and CobIT 5 years VMware experience 3 years hardware storage experience Managed a team of 3 for a minimum of 2years. Willingness to travel and work...

JOB PURPOSETo lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIRED Minimum Matric qualification is mandatory. Tertiary qualification or course in...

JOB PURPOSETo lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.QUALIFICATIONS & EXPERIENCE REQUIRED Minimum Matric qualification is mandatory. Tertiary qualification or course in...

Closing Date2023/03/0- Reference NumberSHO Job TitleCall Centre Supervisor Job TypePermanent Location CountrySouth Africa Location ProvinceGauteng Location Town or CityRandburg - Computicket House Purpose of the Job To support and coordinate the functions of the business from call centre perspective. All aspects of overseeing Call Centre Agents. Management...

VERY IMPORTANTMisrepresenting your experience, skills or qualifications on your CV or in your answers to the questions are a criminal offenceNote:Enbaya Prepaid Meters, based in Fairlands, Johannesburg is a leader in the Prepaid Meter business. We are looking for a Customer Care Team Leader, with excellent attention to detail, people skills and a great work...

Our client in the Hair Care industry is currently looking for a Call Centre Agent in Randburg.Duties & Responsibilities: Obtaining client information by answering telephone calls or responding to messages left on the answer phone. Ensuring that the clients profile and details are completed as accurately and completely as is possible. The capturing of new...

Purpose of the Job The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer service delivery, adherence to company policies, and achievement of performance targets by providing high-quality customer service. Job Advert Details Job CategoryCustomer Service Job...

Closing Date2024/06/20 Reference NumberSHO Job TitleCall Centre Supervisor (Computicket) Job TypePermanent Location CountrySouth Africa Location ProvinceGauteng Location Town or CityRandburg Purpose of the JobThe purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer...

JOB PURPOSE To lead, develop and coach a team of Customer Care Agents by driving the daily production and achievement of set targets and SLAs; and providing accurate daily reporting on individual and team performance. To conduct thorough investigation of all Debtor's complaints and queries in accordance with the company's policies and procedures, ensuring a...

Looking for a job to challenge your excellent customer service skills? Look no further.Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant.We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client...

Basic requirements and experience: Matric Completed RE5 (added advantage) Full FAIS Accreditation Must come from an Insurance background Must have Banking experience (ABSA, FNB, Standard Bank) Must have Outbound and Predictive Dialer experience 3+5 Years' Call Centre Management ExperienceKnowledge and Skills Experience in planning and implementing sales...

Team Leader Experience in outbound call center 23 years experience a must Connex 1 Knowledge advantage Debt Collections Experience Advantage Matric Salary R R Start Date 1st February 2023Salary: R12, R15,000.00 per monthEducation: High School (matric) (required)Experience:Call Center: 2 years (required)Language: English (required)Ability to Commute:...