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Call Centre Agent I

3 months ago

Randburg, Gauteng, South Africa FirstRand Full time
About us, purpose, experience and qualifications

about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

purpose:

  • To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met

experience and qualifications:

  • Minimum Qualification
  • Grade 1
  • Preferred Qualification
  • Relevant Diploma
  • Experience 13 years Call Centre Agent Experience
  • Person must not be an unrehabilitated insolvent
    additional requirements:
  • No Referral plan is assigned to this job
  • NQF 5 is a must