Call Centre Consultant
2 weeks ago
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation.
The incumbent will be expected to be results driven and to live the values of the organisation.Key Performance Area:
Answering of Calls
- Resolved queries telephonically
- Self resolved
- Reference number must be created for all inbound and outbound calls
- Google sheets
- Proper greeting
- Get back to the client with proper feedback.
- The average seconds that the agent took to answer the phone
- Answering calls within 10 seconds
- Agent send reports on time
- Always meets deadlines
- Never late for work
- Reports completed on Google sheets
- Client info updated on Google Sheets
Minimum Requirements:
Knowledge of companies standard operation procedures will be an advantage
Willing to work Nigh Shift
Computer skills - Excel, MS Outlook, Word
Good communication skills
Good problem solving abilities
Be able to work under high level pressure
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