Ict Service Desk Agent: Technical Support
2 weeks ago
Job Advert Summary:
Purpose Statement
To deliver effective 1st line support to SABS ICT users and to conduct maintenance of ICT equipment at SABS sites to ensure the optimal functional of ICT systems and infrastructure.
About SABS
The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS), promote quality in connection with commodities, products and services, and render conformity assessment services and assist in matters connected therewith.
Become part of our vision of being a trusted standardisation and business assurance solution provider and join a team that fosters accountability, excellence and innovation in an inclusive workplace.
SABS is an equal opportunities employer, and our recruitment will be done in line with the Employment Equity Act 55 of 1998 and our EE Policy.
Minimum Requirements:
National Diploma / Diploma in ICT, Computer Science or equivalent field (NQF Level 6)
A+ certification is advantageous
Information Technology Infrastructure Library Certification is essential
MSCE:
Core Infrastructure Certification is advantageous
3 years relevant work experience in ICT Support
Duties and Responsibilities:
Functional Management
- Provide ICT service desk support to endusers including assigning incidents or service requests, answering service desk calls, resolving logged user issues, and escalating unresolved calls as per standard operating procedures.
- Proactively monitor and report on network and system outages.
- Troubleshoot, diagnose, and resolve support queries as well as other thirdparty faults
- Escalate queries to 2nd line where required, according to escalation guidelines.
- Prioritise and manage open and pending tickets effectively.
- Ensure that faults are resolved in a timely manner to meet defined SLA targets.
- Own and drive ticket resolution for all assigned tickets within scope of control, including information gathering, troubleshooting, feedback, and updates to endusers.
- Provide adhoc 2nd line support for all SABS software, hardware and ICT services as and when required.
- Clean and remove malicious software and viruses from infected devices as required.
- Download, test and install vendor patches and/or updates as required.
- Provide remote ICT support to endusers to resolve queries, and telephonic support when unable to gain remote access.
Risk and Compliance Management
- Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
- Support and provide evidence to all internal and external audit requirements.
- Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
- Ensure that system infrastructure and related procedures are adhered to as per company policies and standards.
Stakeholder Management
- Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation's reputation.
- Represent and participate in the organisation's committees and tasks teams when required.
- Ensure efficient communication of all inspections, nonconformances and reports to line management
- Provide excellent customer service as per the SLA.
- Handle queries and resolve problems within span of control and within agreed time frames.
-
Manager: Ict Service Desk And End User Support
2 weeks ago
Pretoria, Gauteng, South Africa South African Bureau Of Standards Full timeManager: ICT Service Desk and End User Support Details Closing Date 2024/06/07 Reference Number SAB Job Title Manager:ICT Service Desk and End User Support Job Type Permanent Branch Corporate Services Division ICT and Knowledge Management Department ICT Help Desk and End User Support Job Grade D3 Number of Positions 1 Location - Town / City...
-
Manager: Ict Service Desk and End User Support
2 weeks ago
Pretoria, Gauteng, South Africa SABS Full timeJob Advert Summary:About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the...
-
Manager: Ict Service Desk and End User Support
2 weeks ago
Pretoria, Gauteng, South Africa SABS Full timeJob Advert Summary:Purpose StatementTo develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the SABS to support strategic objectives and business operations.About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National...
-
X2 Service Desk Agent I
2 weeks ago
Pretoria, Gauteng, South Africa Ioco Full timeiOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...
-
Ict Service Technician
2 weeks ago
Pretoria, Gauteng, South Africa AVBOB Full timeThis position will under the leadership of the ICT Service Support Lead, diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. The responsibilities include installing and configuring computer hardware and being the strong point of contact for IT Infrastructure service support within the company. One...
-
Service Desk Agent
2 weeks ago
Pretoria, Gauteng, South Africa Jse Limited Full timeJob Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system. Financial /Business...
-
Application Service Support Agent
2 weeks ago
Pretoria, Gauteng, South Africa Edge Personnel (Pty) Ltd Full timeNational food service supplier based in Pretoria in search of an Application Support Agent. The Support Agent is the point of contact for customers with queries about orders and any other queries received after a sale was made (after sales support). Must be a good communicator, working with other departments that are responsible for fulfilling orders or...
-
Ict Manager
2 weeks ago
Pretoria, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full timeGauteng, Tshwane (Pretoria)**(Market related, Negotiable)The ICT Manager plays a crucial role within the ICT infrastructure team, providing strategic leadership and oversight. Responsible for driving the development and implementation of ICT strategies aligned with organizational objectives, they lead a team of skilled IT professionals, fostering a...
-
Ict Service Manager
2 weeks ago
Pretoria, Gauteng, South Africa Companies & Intellectual Property Commission Full timeADVERTISEMENTICT Service ManagerJob Grade: P7Ref No: S200001Remuneration:R Total Cost to Company p/a**Job Purpose:Proactive Management of the ICT service calls and act as a link between ICT and business.Key performance areas: Manage desktop support services Manage desktop support services staff, technology, projects, and changes Manage the provision of...
-
Help Desk Support Specialist
2 weeks ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeBeBee Professionals is looking for a Help Desk Support Specialist to join our team in Vereeniging.The Help Desk Support Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, or software. The successful candidate will be able to diagnose and resolve technical issues, provide end-user support, and...
-
Support Desk Coordinator
2 weeks ago
Pretoria, Gauteng, South Africa Believe Resourcing Full timeAbout our client: One of the top IT companies in South Africa, where innovation seamlessly intersects with reliability. Established in 1995, our client has consistently led the charge in delivering exceptional IT Support and Services across diverse business sectors in South Africa.About the role:They aim for 100% no tickets breached, and the Support Desk...
-
Professional Ict Level 2 Support Web Application
2 weeks ago
Pretoria, Gauteng, South Africa AVBOB Full timeWe are looking for a highly motivated, resourceful individual with a "Can Do" attitude and strong work ethic to join our ICT Helpdesk team.YOU WILL BE RESPONSIBLE FOR: Logging call details accurately on the active service desk, do first line resolution, and escalate calls to 2nd line support when required. Assist in optimising 1st line support, efficiently...
-
Help Desk Support Specialist
2 weeks ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeJob Offer: Help Desk Support SpecialistbeBee Professionals is looking for a Help Desk Support Specialist to join our team in Pretoria. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Requirements: Bachelor's degree in Computer Science, Information Technology, or a...
-
1st Level Support Agent
2 weeks ago
Pretoria, Gauteng, South Africa Pink Elephant Full time1st Level is responsible for providing initial support and troubleshooting to end- users encounter technical issues or requiring assistance with software, hardware or IT service.KEY RESPONSIBILITIES: Providing prompt and courteous customer service by actively listening to end users, understanding their concerns, and addressing their inquiries or issues....
-
IT Service Desk Consultant
2 weeks ago
Pretoria, Gauteng, South Africa CareerfinderZA Full timeKey Performance Area: Assisting with writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Diagnosing and identifying system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other...
-
Catch and Dispatch Agent
2 weeks ago
Pretoria, Gauteng, South Africa Pink Elephant Full timeA Catch and Dispatch agent plays a critical role in streamlining the service request management process. By efficiently capturing and routing requests, they contribute to an improved customer satisfaction, quicker issue solution and effective utilization of resources within the service desk environment. A Catch and Dispatch serve as the initial point of...
-
Senior Service Desk Engineer
2 weeks ago
Pretoria, Gauteng, South Africa Ictglobe Management (Pty) Ltd Full timeThe Senior Service Desk Engineer holds a pivotal role within the organization, focusing on managing and overseeing the technical aspects of the IT environment. This position involves guiding and mentoring junior team members, ensuring the operational stability of IT systems, implementing best practices, and taking a lead role in resolving advanced technical...
-
Application Analysts and Service Desk Analysts
2 weeks ago
Pretoria, Gauteng, South Africa Pillar South Africa Full timeApplication Analysts and Service Desk AnalystsWe are seeking highly motivated individuals to join a dynamic team as Application Analysts and Service Desk Analysts.Requirements for Application Analysts: Diploma in Information Technology is essential.Requirements for Service Desk Analysts: At least 5 years of experience in service desk support. ITIL...
-
Ict Project Officer
2 weeks ago
Pretoria, Gauteng, South Africa Sci-Bono Discovery Centre Full timeICT PROJECT OFFICER(PERMANENT)JOB PURPOSETo design, develop, coordinate, implement, manage, and evaluate ICT Projects.PRINCIPAL ACCOUNTABILITIES- Responsible for project management of all of the following multiple PROJECTS, PROGRAMS AND EVENTS:i. YDP Training Programii. Staff Trainingiii. Specialized Training Programs for GDE, Provincial Government...
-
Remote IT Help Desk Support
2 weeks ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeJob Offer: Remote IT Help Desk SupportbeBee Professionals is looking for a Remote IT Help Desk Support to join our team. The successful candidate will be responsible for providing technical assistance to our customers and resolving their IT-related issues.Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field At least...