Support Desk Analyst: Treasury Management Systems

2 weeks ago


Pretoria, Gauteng, South Africa TreasuryONE Full time

TreasuryONE, a leading provider of treasury management solutions, is seeking a talented and experienced Support Desk Analyst to join our rapidly expanding team in Pretoria.


In this role, you will provide second-level technical support to both internal and external clients, resolving complex queries and ensuring the smooth operation of our treasury systems.


Key Responsibilities:

  • Resolve complex client queries related to treasury management systems
  • Analyse technical support issues and provide effective solutions
  • Import client data and manage database modifications
  • Design custom screens and set up complex calculations
  • Create reports and assist with connectivity projects
  • Integrate with thirdparty systems (SFTP, API, encryption, certificate renewals)

Required Skills and Experience:

  • Minimum 2 years of experience in a technical support role, preferably in the fintech industry
  • Strong understanding of treasury management systems and/or treasury operations
  • Proficiency in H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, and scripting
  • Knowledge of technical protocols such as TCP/IP, LAN/WAN, SSO, and SAML 2.0


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