Professional Ict Level 2 Support Web Application
2 weeks ago
We are looking for a highly motivated, resourceful individual with a "Can Do" attitude and strong work ethic to join our ICT Helpdesk team.
YOU WILL BE RESPONSIBLE FOR:
- Logging call details accurately on the active service desk, do first line resolution, and escalate calls to 2nd line support when required.
- Assist in optimising 1st line support, efficiently assist users, work with the service desk leads to build out successful processes and SOP.
- Attend new systems training when required and be the 1st line of assistance to user on new systems roll outs.
- Own the call resolution process endtoend to ensure incidents and requested are logged, attended to within SLA, and resolved, whether resolved by 1st line or escalated to 2nd or 3rd line support.
Grade 1
- IT Diploma or A+ and N+
- Certified in at least one Microsoft certification: M365, MSCA, MSCE, MD102, MD100 and or related endpoint certifications.
- ITIL V3/V4 Certificate
- Valid driver's license
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