1St Line Service Desk Engineer

_Previous experience in IT and SQL scripting experience using foreign keys required._Main Responsibilities 1st line IT and Technical support Answer all incoming calls from customers Logging and tracking of incidents and requests Assignment of tickets to the relevant department while making sure that the tickets are properly classified and prioritized Ability...

CPurpose of the Job:To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels.Key Outputs: Service Desk 1st and 2nd Response and Call Logging Provide Remote Support to Clients Call Escalation and ManagementMinimum Skills Required & Job-Specific...

Purpose of the Job:To provide a Professional Call Logging, 1st and 2nd Line Response Service to Vexall Customers in order. to maintain and improve customer satisfaction levels.Key Outputs: Service Desk 1st and 2nd Response and Call Logging Provide Remote Support to Clients Call Escalation and ManagementMinimum Skills Required & Job Specific Requirements:Must...

The Senior Service Desk Engineer holds a pivotal role within the organization, focusing on managing and overseeing the technical aspects of the IT environment. This position involves guiding and mentoring junior team members, ensuring the operational stability of IT systems, implementing best practices, and taking a lead role in resolving advanced technical...

1st Level is responsible for providing initial support and troubleshooting to end- users encounter technical issues or requiring assistance with software, hardware or IT service.KEY RESPONSIBILITIES: Providing prompt and courteous customer service by actively listening to end users, understanding their concerns, and addressing their inquiries or issues....

FULL TIME GLOBAL SERVICE DESK ANALYST POSITION:LOCATIONHead office in FourwaysREPORTING LINEGlobal Service Desk Team LeaderCONTRACT TYPEFixed TermSALARYMarket RelatedProspective candidates can view the job profile, application requirements, application procedure, commencement date and closing date on the school's websiteInspired, in line with POPIA...

We are looking for a highly motivated, resourceful individual with a "Can Do" attitude and strong work ethic to join our ICT Helpdesk team.YOU WILL BE RESPONSIBLE FOR: Logging call details accurately on the active service desk, do first line resolution, and escalate calls to 2nd line support when required. Assist in optimising 1st line support, efficiently...

Job Advert Summary:Purpose StatementTo deliver effective 1st line support to SABS ICT users and to conduct maintenance of ICT equipment at SABS sites to ensure the optimal functional of ICT systems and infrastructure.About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS),...

Job Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system. Financial /Business...

Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office Rotation Amazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environmentPOSITION:Contract until December 2025COMMENCEMENT:As soon as possible...

Key Performance Area: Assisting with writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Diagnosing and identifying system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other...

Manager: ICT Service Desk and End User Support Details Closing Date 2024/06/07 Reference Number SAB Job Title Manager:ICT Service Desk and End User Support Job Type Permanent Branch Corporate Services Division ICT and Knowledge Management Department ICT Help Desk and End User Support Job Grade D3 Number of Positions 1 Location - Town / City...

iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...

Application Analysts and Service Desk AnalystsWe are seeking highly motivated individuals to join a dynamic team as Application Analysts and Service Desk Analysts.Requirements for Application Analysts: Diploma in Information Technology is essential.Requirements for Service Desk Analysts: At least 5 years of experience in service desk support. ITIL...

Job Advert Summary:About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the mind to the...

Job Advert Summary:Purpose StatementTo develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the SABS to support strategic objectives and business operations.About SABSThe South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National...

Provide Network and Telephone Support Replace faulty devices. Provide 1st line support of telephone infrastructure. Asset Management Undertake audits of hardware and software assets. Conduct Bi-annual asset verification. AV Support Attend to AV requests.Attend to 1st line AV problems and escalate matters to Lead: Business Support. Reporting Provide input to...

Job Purpose To implement and maintain the Companies private and hybrid cloud environments in line with Companies Cloud Strategy in order to optimise IT expenditure and deliver efficiencies through automation.Job Responsibilities Engage and collaborate with Infrastructure Designers and Platform Owners to review and approve cloud template and patternsConduct...

Role DescriptionThis is a contract on-site role for a Help Desk Technician. The Help Desk Technician will be responsible for providing technical support to end-users by assisting with desktop computers, troubleshooting, providing help desk support, and repairing computers.Qualifications Proficiency in Desktop Computers and Technical Support Excellent...

Join our team as front desk coordinator/receptionist (night and day shifts)Are you a friendly and organised individual with a passion for hospitality? Do you thrive in a fast-paced environment and excel at providing exceptional guest service? If so, we have the perfect opportunity for you to join our team at our luxurious four-star lodge as a front desk...