Client Support Manager

2 weeks ago


Johannesburg, Gauteng, South Africa First Point Group Ltd Full time
26906

Posted: 08/03/2023

  • Negotiable
  • South Africa, Johannesburg, South Africa South Africa Johannesburg
  • Permanent
  • Client Solutions Manager
  • South Africa
  • Johannesburg
  • Position Description:
  • Manage and grow post-sale client relationships with advertisers of all sizes.
  • Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution.
  • Work with internal teams to guide inventory allocation.
  • Monitor and analyze ad campaigns, and proactively take initiative to improve results.
  • Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
  • Proficient in campaign management, setting up and optimization.
  • Analyse campaign performance data to offer clients datadriven business insights and at the same time, use those insights to improve our advertising offerings.
  • Share marketplace feedback and guide our advertising strategy.
  • Support and work with sales team on presale research and pitch.
  • Conduct regular business reviews and take a consultative, longterm approach to build productive relationships with clients, in collaboration with the sales team.

Position Requirements:

  • 5+ years relevant experience in advertising sales and development, or As branding/Marketing Manager of a leading brand.
  • Must have experience of performance marketing/performance campaigns
  • Pixel/sdk tracking experience are must to have
  • MMP (Mobile measurement partner) knowledge and mobile attribution platform knowledge is advantageous
  • Have experience of using different measurement metrics (including Conversion rate, Bounce rate, Clickthrough rate, etc)
  • Hyper focused on the South African business.
  • Ideally worked with in a sales/sales support function with well known logos.
  • Working with XFN teams to build out best practices, playbooks, and vertical analyses for their clients and internal teams.
  • They are the decision makers from their respective team of Client Solutions
  • Demonstrated understanding of digital media platforms and ad metrics

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