Senior Consultant Client Service

2 weeks ago


Johannesburg, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary

CONTRACT OPPORTUNITY An exciting opportunity has become available within Payments TRI for a Senior Consultant Client Service.

In this role you will provide an outstanding dedicated and relationship - based client experience to all Wholesale Banking Clients.

You will also respond to customer enquiries and provide an in-depth solution based support.

This role includes various aspects of voice and Face to Face advice, as well as a pro-active approach to supporting the client needs holistically.


Job Description:

Key Accountabilities

  • Provide superior customer service and support to all Wholesale Banking clients aligned to Coverage segments and portfolios in respect of rendering a consultative support role to their portfolio of clients.
  • Remain alert and report real or potential risks identified from customer queries and assist with system testing.
  • Be familiar with all risk management and compliance processes and procedures relating to Wholesale Products, Services and Solutions.
  • Maintain and continuously look for opportunities to further develop skills and knowledge base
Education and Experience Required

  • NQF Level 5/6 : Grade 12/Diploma and/or Degree
  • Minimum 3 years General Banking experience
  • Minimum 2 years in a Customer Service and Support role
  • Understanding of the MT103,MT202,MT202COV,MT910, MT199 SWIFT messages and related SWIFT standards.
  • Understating of EXCON BOP reporting for international payments(incoming cross boarder payments)
  • Clear understanding of the service center support methodology
  • Understanding of the retail and corporate payment model
  • Contextualization of the digital and automation journey
  • Active participation in driving client migration from manual channels to selfservice channels
  • Flexibility in Identifying and driving rapid improvement initiatives to enhance client experience, business efficiency, cost savings and risk mitigating
  • Exceptional Client Servicing Skills
Education

Higher Diplomas:
Business, Commerce and Management Studies (required)

  • Absa Bank Limited reserves the right not to make an appointment to the post as advertised_


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