![Nedbank](https://media.trabajo.org/img/noimg.jpg)
Clients Services Consultant
2 weeks ago
Client Services Consultant
- Location: Johannesburg
- Closing Date 06 March 2024
- Leadership Pipeline
- Manage Self: Operational
- FAIS Affected
Job Purpose - To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a clientcentric bank
Responsibilities:
- Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
- Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
- Compile client informationby complying with standards; policies and procedures prior to submission to Operations for vetting.
- Monitor internal processesby reporting on the effectiveness thereof.
- Provide feedbackto internal stakeholders by meeting internal Service Level Agreements requirements.
- Utilize resources by adhering to Nedbank policies; procedures and standards.
- Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy.
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management; department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Manage client interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
- Manage risk by following authentication process and complying with regulatory standards.
- Manage client communication by providing information to minimize cost according to banking regulatory and legislative requirements.
- Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
- Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Minimum Experience Level 3 years or more experience in a client relationship role in financial industry.
- Must have investments experience.
- Essential Qualifications
- NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree / Diploma in Finance / Accounting / Investments
- FAIS accredited certification (Minimum 120 credits)
Technical / Professional Knowledge - Microsoft Office
- Administrative procedures and systems
- Data analysis
- Business writing skills
- Relevant regulatory knowledge
Behavioural Competencies
- Building Customer Loyalty
- Initiating Action
- Applied Learning
- Communication
- Technical/Professional Knowledge and Skills
- Managing Work
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Full timeJob DescriptionHello Future Client Service ConsultantWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Rmb Full timeClient Service Consultant page is loaded Client Service Consultant Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R14099 Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales...
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Full timeJob DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests in a call center environment.Hello Future Client Service Consultant(Please Note: This is a 12 Months' Fixed Term Contract role)Welcome to FNB, the home of the #changeables. We design for the...
-
Client Support Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Mizo Development Services Full timeClient Support ConsultantDepartment: Business Support ServicesReports to: Portfolio ManagerReportees: NoneMain Purpose of RoleThe Support Consultant is responsible for post-sale support by interaction with key clients andinternal stake holders.Responsibilities will be customer care support, Debt sale administration, payment files and recons,financial...
-
Client Service Consult
2 weeks ago
Johannesburg, Gauteng, South Africa Santam Full timeWho are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Santam Full timeWho are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Sanlam Limited Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Location: Johannesburg, Gauteng, South Africa Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly...
-
Senior Consultant Client Service
2 weeks ago
Johannesburg, Gauteng, South Africa Absa Bank Limited Full timeBring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryCONTRACT...
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Sanlam Full timeWho are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Santam Full timeWho are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...
-
Homeowners Client Services Consultant X4
2 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full time_Homeowners Client Services Consultant x4_We are seeking friendly, highly skilled client services consultants for one of our biggest clients. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.To be successful in client services, you should exhibit...
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Santam Insurance Full timeSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our...
-
Lisp Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Afrizan Full timeOur client in the financial services (LISP) industry is looking for a Client Service Consultant to join their dynamic team.Key Responsibilities Scope of the Role:To provide servicing and support on all portfolio products (Preservation, Pension and Provident Funds, Retirement Annuities, Savings products) as well as Direct Unit Trusts. Manage all work items...
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Motivity (PTY) Ltd Full timeBRIEF OVERVIEW OF THE ROLEQuery and service request management Regular and frequent updates to clients as per standard operating procedures (SOP) Adhere to escalation management processes and procedures Quality Standards Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined by Ensure...
-
Client Services Consultant Banking
2 weeks ago
Johannesburg, Gauteng, South Africa Nedbank Full timeJob ClassificationREQ: Talent Acquisition Consultant: Lerato Sithole- Location: Johannesburg- Cluster: Nedbank Private Wealth- Closing Date: 15 March 2024Job Family Sales and ServicesCareer Stream SalesLeadership Pipeline Manage Self: OperationalJob Purpose To provide administrative services to clients by attending to transactional, lending and investment...
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Malander Placements Full timePERMANENTJHB000288ADMIN, OFFICE & SUPPORTGauteng, JHB - Central** Monthly Basic Salary (Market related)Responsibilities: Respond to client inquiries and concerns promptly, whether in person, via phone, or through digital communication channels; Build and maintain positive client relationships by understanding their needs and offering tailored solutions or...
-
Client Services Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full timeKey Responsibilities: Exercise dynamic and innovative retention methods in order to retain our clientsFor example:if premium is a problem for client; downgrade or reduce cover, offer discounts Validate policy for retained client is captured timeously and accurately, in order to meet SBIB requirements i.e. system cutoffs which effect debit orders; Analyze...
-
Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Qunu Staffing Full time**JOB TITLE Service Consultant**REPORTING TO Service Manager**OFFICE Century City, Cape Town**PURPOSE OF POSITIONThe purpose of the Service Consultant role is to:Provide administrative support to all advisors in the Cape Town office and implement all client service-related processes within Gradidge-Mahura Investments. To assist with administrative support in...
-
Client Services Director
2 weeks ago
Johannesburg, Gauteng, South Africa opentext Full timeOPENTEXT - THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The Opportunity:OpenText (OT) Professional Services is an enabler to our customers seeking to realize...
-
Client Service Director
2 weeks ago
Johannesburg, Gauteng, South Africa Ad Talent Full timeWho are we: A leading brand consultancy with a strong presence across various industry sectors in AfricaWho are we looking for: Client Service DirectorWhat will you do :Key Responsibilities:Client relationship managementStrategic planningTeam leadershipProject managementFinancial managementBusiness developmentWhat will you need:Qualifications:• Bachelor's...