Debt Counsellor

2 weeks ago


Cape Town, Western Cape, South Africa Africa Direct Group Life and Investments Full time

Overall, Purpose of the Job
A Debt Counsellor plays a pivotal role in providing financial guidance and support to individuals struggling with debt.


This role demands a deep understanding of modern financial practices, digital tools, and a compassionate approach towards clients facing financial distress.


As a Debt Counsellor, you will assess clients' financial situations, provide tailored advice, and assist in the development and implementation of debt management plans.


Key Responsibilities:

Client Assessment:

  • Conduct comprehensive assessments of clients' financial situations, including income, expenses, debts, and assets.
  • Utilize modern financial analysis tools and software to accurately gauge financial standing.

Debt Management Planning:

  • Develop personalized debt management plans, including budgeting, repayment schedules, and debt consolidation strategies.
  • Utilize digital platforms for efficient plan management and client interaction.

Client Education and Support:

  • Educate clients on financial management, credit use, budgeting, and the implications of debt.
  • Provide ongoing support and advice to clients throughout the debt management process.

Negotiation with Creditors:

  • Negotiate with creditors on behalf of clients to restructure debt obligations, reduce payments, or freeze interest rates.
  • Leverage digital communication channels for efficient and effective negotiations.

Compliance and Documentation:

  • Ensure all debt counselling activities comply with relevant legislation, regulations, and industry standards.
  • Maintain accurate and confidential client records using secure digital systems.

Stakeholder Engagement:

  • Liaise with financial institutions, legal advisors, and other relevant stakeholders.
Stay abreast of changes in legislation, financial products, and debt management strategies.

Qualifications:

  • Matric
  • Higher Certificate/ Diploma/ Bachelor's degree in Finance, Economics, Counselling, or a related field.
  • Certification or accreditation in debt counseling is highly desirable.
  • Proficiency in financial software and digital communication tools.
  • 5 years of experience in financial counseling, debt management, or a related field.

Skills:

Strong analytical and problem-solving skills.

Excellent interpersonal and communication skills, with a focus on empathy and confidentiality.

Ability to adapt to and leverage digital tools and platforms.

High level of financial literacy and proficiency in budgeting and financial planning.

Behavioural Attributes:

Compassionate and client-focused approach.

Commitment to ethical standards and client confidentiality.

Proactive in staying updated with the latest financial tools and debt management trends.

Ability to work effectively in a fast-paced environment.

Job Types:
Full-time, Permanent

  • Cape Town, Western Cape, South Africa Innotel Full time

    Purpose of Role:A debt counsellors work with a wide range of clients to offer practical and emotional support when dealing with clients' complex debt issues, helping them manage their finances and ultimately become debt free. Debt counsellors negotiate with creditors for consumer to ensure an amicable and cost-effective solution is found for clients who are...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionResponsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back-office operations end to end processes, ensuring all required outcomes are met in line with our prescribed policies and best practice, while providing support on administrative duties.Key Responsibilities AreasDebt...


  • Cape Town, Western Cape, South Africa Nimble Credit Solutions Full time

    Reporting to: Team Leader: Process Recoveries Job Purpose: Manage and Attend to all Debt Review and Administration Order matters on behalf of the Nimble Group on Purchased Debt Matters. Liaise directly with Debt Counsellors and Administrators, ensuring that all requirements as stipulated in the National Credit Act 34 of 2005 as Amended and Section 74 of the...


  • Cape Town, Western Cape, South Africa We Clear Debt Full time

    Our growing Debt Counselling Firm in Cape Town is looking for you if - You are passionate about helping people, ambitious and have customer service experience and helping individuals restructure their lives by giving them more financial means.Handle all correspondence and queries received from clients and Debt counsellors.Liaise with clients and creditors on...


  • Cape Town, Western Cape, South Africa JSM Business Services Full time

    A dynamic Insurance Company is looking to appoint a Sales and Relationship Manager for the Western and Eastern Cape and surrounding areas to market and sell credit life insurance and related insurance products to the Debt Counselling Industry in South Africa. The position will be based in Cape Town.Duties & Responsibilities Market credit life insurance and...

  • Back Office Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Your HR Outsourced Full time

    Looking for a dedicated Back Office Manager with experience in the Debt Review IndustryCape Town - Western CapeResponsibilities: Manage a team of debt counsellors and payments staff. Performance targets, evaluations, and coaching to help team members. Promote teamwork and professional growth within the team. Monitor the debt review process, ensuring...

  • Quality Control Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    PLEASE NOTE THAT ONLY CANDIDATES WITH A DEBT COUNCELLING CERTIFICATE WILL BE CONSIDERED.Description: Quality control agents are responsible for monitoring calls based on their designated campaign, with occasional monitoring of calls from other campaigns. The main goal is to identify noncompliance, potential risks, training gaps, and coaching needs, and...

  • Admin Assistant

    2 weeks ago


    Cape Town, Western Cape, South Africa Milaw Full time

    Milaw, is looking for a driven and assertive Admin Assistant to join their dynamic and fast-paced company. We are looking for an individual who will be assisting with handling all correspondence with creditors, debt counsellors and clients.Key duties but not limited to Check if client is paying. Handle all correspondence with creditors, debt counsellors and...

  • Back Office Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Marstep Full time

    This is a great opportunity to join a long established and continually growing business, where you will the opportunity to develop a worthwhile career.Position Overview: As the Back Office Manager, you will be responsible for overseeing the day-to-day duties of our debt counselling team, ensuring the smooth operation of client accounts under debt review....


  • Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    Responsibilities: Verify client payments. Manage all communications with creditors, debt counsellors, and clients. Prepare and submit the necessary documentation. Oversee all forms of communication. Negotiate, coordinate, and address inquiries.Competencies: Team player Selfdisciplined Strong writing skills Excellent communication abilities Enthusiastic Open...

  • Debt Counsellor

    5 days ago


    Cape Town, South Africa Africa Direct Group Life and Investments Full time

    **Overall, Purpose of the Job** A Debt Counsellor plays a pivotal role in providing financial guidance and support to individuals struggling with debt. This role demands a deep understanding of modern financial practices, digital tools, and a compassionate approach towards clients facing financial distress. As a Debt Counsellor, you will assess clients'...


  • Cape Town, South Africa Debtline Full time

    **Debt Counselor** Who are we and what do we believe in? We’re deeply digitally focused, highly energetic, and very ambitious. Infinity Group forms part of the Balfour Group which was founded in 2017, merging several successful tech businesses. The engine that drives our growth is an exceptional combination of technology, marketing, sales and revenue...


  • Cape Town, South Africa Financial Wealth Holdings Full time

    Financial Wealth Holdings is looking for a diligent Debt Counsellor Quality Control Agent. The successful agent will be expected to monitor calls according to their assigned campaign and may have to monitor calls across different campaigns from time to time. The purpose of monitoring is to identify non-compliance, potential risks, training gaps and coaching...


  • Cape Town, South Africa Infinite Debt Solutuions Full time

    Our growing Debt Counselling Firm in Cape Town is looking for you if - You are passionate about helping people, ambitious and have customer service experience and helping individuals restructure their lives by giving them more financial means. Handle all correspondence and queries received from clients and Debt counsellors. Liaise with clients and...


  • Cape Town, South Africa Infinite Debt Solutuions Full time

    Our growing Debt Counselling Firm in Cape Town is looking for you if - You are passionate about helping people, ambitious and have customer service experience and helping individuals restructure their lives by giving them more financial means. Handle all correspondence and queries received from clients and Debt counsellors. Liaise with clients and...


  • Cape Town, South Africa Innotel Full time

    **Purpose of Role**: A debt counsellors work with a wide range of clients to offer practical and emotional support when dealing with clients’ complex debt issues, helping them manage their finances and ultimately become debt free. Debt counsellors negotiate with creditors for consumer to ensure an amicable and cost-effective solution is found for clients...


  • Cape Town, South Africa Debtline Full time

    **Who are we and what do we believe in?** We’re deeply digitally focused, highly energetic, and very ambitious. Inala Money Group forms part of the Balfour Group which was founded in 2017, merging several successful tech businesses. The engine that drives our growth is an exceptional combination of technology, marketing, sales and revenue collection,...


  • Cape Town, South Africa Nimble Group Full time

    **Reporting to**: Team Leader: Process Recoveries **Job Purpose**: Manage and Attend to all Debt Review and Administration Order matters on behalf of the Nimble Group on Purchased Debt Matters. Liaise directly with Debt Counsellors and Administrators, ensuring that all requirements as stipulated in the National Credit Act 34 of 2005 as Amend and Section 74...


  • Cape Town, South Africa We Clear Debt Full time

    Our growing Debt Counselling Firm in Cape Town is looking for you if - You are passionate about helping people, ambitious and have customer service experience and helping individuals restructure their lives by giving them more financial means. Handle all correspondence and queries received from clients and Debt counsellors. Liaise with clients and...


  • Cape Town, South Africa Nimble Credit Solutions Full time

    Reporting to: Team Leader: Process Recoveries Job Purpose: Manage and Attend to all Debt Review and Administration Order matters on behalf of the Nimble Group on Purchased Debt Matters. Liaise directly with Debt Counsellors and Administrators, ensuring that all requirements as stipulated in the National Credit Act 34 of 2005 as Amended and...

  • Back Office Manager

    4 days ago


    Cape Town, South Africa National Debt Advisors Full time

    Financial Wealth Holdings is a leading provider in the credit repair industry, dedicated to assisting individuals in achieving financial freedom. We are seeking a skilled and experienced Back Office manager join our dynamic team. As the Back Office Manager, you will be responsible for overseeing the day-to-day duties of our debt counselling team, ensuring...

  • Back Office Manager

    4 weeks ago


    Cape Town, South Africa Your HR Outsourced Full time

    Looking for a dedicated Back Office Manager with experience in the Debt Review Industry Cape Town - Western Cape **Responsibilities**: - Manage a team of debt counsellors and payments staff. - Performance targets, evaluations, and coaching to help team members. - Promote teamwork and professional growth within the team. - Monitor the debt review process,...

  • Debt Review Specialist

    3 months ago


    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionResponsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back-office operations end to end processes, ensuring all required outcomes are met in line with our prescribed policies and best practice, while providing support on administrative duties.Key Responsibilities AreasDebt...


  • Cape Town, South Africa WNS Global Services Full time

    Job DescriptionResponsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back-office operations end to end processes, ensuring all required outcomes are met in line with our prescribed policies and best practice, while providing support on administrative duties.Key Responsibilities AreasDebt...


  • Cape Town, South Africa Milaw Full time

    MiLaw legal is a leading law firm in SA specialising in a wide range of sectors, seeking to provide comprehensive legal advice and knowledge to South Africans. MiLaw pushes forward in the fight for consumer justice, equipping the average consumer with the information they need to protect their rights and obligations. We are currently looking to appoint a...


  • Cape Town, South Africa RMV Solutions Pty Ltd Full time

    **Responsibilities**: - Verify client payments. - Manage all communications with creditors, debt counsellors, and clients. - Prepare and submit the necessary documentation. - Oversee all forms of communication. - Negotiate, coordinate, and address inquiries. Competencies: - Team player - Self-disciplined - Strong writing skills - Excellent communication...


  • Cape Town, South Africa IDDM Full time

    Debt Review Call Centre Sales Agents Are you passionate about helping people? Are you ambitious and money-driven? Do you want to be part of a growing organization? We are a Well Established Company in the Debt Review industry and looking for the services of proactive Financial Counsellors. You will be helping individuals restructure their lives by giving...


  • Cape Town, South Africa ESSCOR FINANCIAL SOLUTIONS Full time

    Debt Review Administrator We are a Well Established Company in the Debt Review industry and looking for the services of proactive Financial Counsellors. You will be helping individuals restructure their lives by giving them more financial means. We are looking for you if - You are passionate about helping people, ambitious and have customer service...


  • Cape Town, South Africa ESSCOR FINANCIAL SOLUTIONS Full time

    Debt Review Administrator We are a Well Established Company in the Debt Review industry and looking for the services of proactive Financial Counsellors. You will be helping individuals restructure their lives by giving them more financial means. We are looking for you if - You are passionate about helping people, ambitious and have customer service...


  • Cape Town, South Africa ESSCOR FINANCIAL SOLUTIONS Full time

    Debt Review Administrator We are a Well Established Company in the Debt Review industry and looking for the services of proactive Financial Counsellors. You will be helping individuals restructure their lives by giving them more financial means. We are looking for you if - You are passionate about helping people, ambitious and have customer service...