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Dispute Resolution Centre Officer
2 weeks ago
DRC
Hatfield
The Dispute Resolution Centre is an independent Dispute Resolution Body accredited by the CCMA to resolve Labour disputes that fall within the scope of activity of the Retail Motor Sector.
RESPONSIBILITIES/DUTIES
Administration
Attend to complaints and correspondence received for and on behalf of the
DRC.
Issue high-quality arbitration awards within the statutory time limit of 14 days
Assist in quality control of awards.
Dispute Resolution
Conduct conciliations, con-arb's, arbitrations in both accredited and enforcement matters.
Deal with requests for postponement as received by the
DRC.
Maintain an acceptable settlement rate
Customer Service
Attend to queries, complaints and correspondence received in own matters and where required on or behalf of the
DRC
Facilitate good relations between parties and provide guidance and support to both internal and external stakeholders.
Adhoc Support to the Managing Commissioner and the
DRC regional offices
Maintain the
DRCs position as a high-performing dispute resolution body.
Sound administration skills
Proven track record as Conciliator and Arbitrator
Thorough understanding and knowledge of the various Emplyement Law and relevant Labour Statutes
Attention to detail
Integrity and honesty
Good Planning and organizational skills
Above average verbal and written communication skills
Ability to work independently and use initiative along with problem solving abilities
Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
Must have good interpersonal and high level decision making skills
Must be familiar with change management and transformation skills
Strong work ethic
Ability to consistently meet performance targets
EDUCATION REQUIREMENTS AND EXPERIENCE
Relevant degree with Post-graduate qualification in Labour Law
Accredited as a CCMA commissioner or Bargaining Council panellist is a requirement
Admission as an attorney/ advocate would be an advantage.
Minimum of 3 years experience and competent knowledge of employment law, including but not limited to the LRA, BCEA, EEA and any other relevant legislation.
Competent knowledge of Labour Court processes and procedures
People management experience will be an advantage
Working knowledge of Microsoft Office
Basic financial management experience
Valid Drivers Licence
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