Call Centre Agent X4

2 weeks ago


Pretoria, Gauteng, South Africa Companies & Intellectual Property Commission Full time

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Call Centre Agent x4

Job Grade:
P11

Contract type: 5-year fixed term

Ref No

:

T870012


Remuneration:
R Total Cost to Company p/a

Job Purpose:


To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.


Key performance areas:

  • To receive and respond efficiently and effectively to inbound Customer calls;
  • To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures
  • To determine and resolve Customer service requests and queries on preferably first call resolution;
  • To accurately capture all calls received as prescribed and provide Customer feedback
  • To contribute to the improvement of organizational performance standards
CIPC reserves the right not to fill an advertised position.

Closing date

:
20 June 2023


  • A three (3)year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management
    OR:
  • A relevant three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma
    and a Call or Contact Centre Certificate
    and:
years' Call Centre experience

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