Cx Associate

CX Team Leader Gauteng Work With The Best At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. If you were born to deliver exceptional service, apply to...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

About QuantaniteQuantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human...

About QuantaniteQuantanite is a customer experience (CX) solutions and outsourcing company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We're an...

Location: JohannesburgCompensation: R80,000 - R120,000Reporting to: Chief Operating OfficerAbout our Client:A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and TechnologyResponsibilities:Your work will directly contribute to us achieving...

Physical location of position: Olivedale, JohannesburgPosition of reporting manager: Head of Client and Marketing Company Culture Our culture is a defining characteristic of who we are. It is in our DNA and determines how we engage with each other and our Clients. It guides, motivates and inspires us and facilitates in creating a fun, happy and rewarding...

Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo develop...

Job Classification REQ Thembi Mtshali Job Family Information Technology Career Stream Application Development Leadership Pipeline Manage Self: Technical FAIS AffectedJob Purpose To embed yourself into a longlived Asset Squad within the Payments Domain, fully adopting and embracing "You build It, You Run It, You Own It". Particate in both change the bank...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

Company DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13...

Job PurposeThe Head: Host to Host and API Channel is responsible for the strategic direction and execution of the Nedbank Juristic H2H and API channel. This position is responsible for channel management, understands client needs and behaviours, identifies solutions and services to meet needs, brings new capabilities to market and assists with driving...

Job PurposeThe Head: Self Service Channel (NBH) is responsible for the strategic direction and execution of the Nedbank Business Hub (NBH). This position is responsible for channel management, understands client needs and behaviours, identifies solutions and services to meet needs, brings new capabilities to market and assists with driving adoption and...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

Key Responsibilities:Plan Approvals (30%): Manage, monitor, interrogate and approve all plan approvals for all SA franchise and equity submissions (new, relocates and remodels) Influence architects and professionals in order to elevate and create RED customer experiences Identify process improvements to help better manage design, commercial and financial...

Requisition Details and Talent Acquisition Contact Req number: Role: Senior Product Manager TA Consultant: Lebohang Monate Cloasing Date: TBCJob Family Project, Process and ProductCareer Stream ProductLeadership Pipeline Manage Self: ProfessionalJob Purpose To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and...

Requisition & Talent Acquisition DetailsREQ:123474Closing Date:16/01/2023TA Consultant:Lebohang MonateRole:Head Product DevelopmentCluster and Location Project, Process and Product 135 Rivonia, SandtonCareer Stream ProductLeadership Pipeline Manage Managers FAIS AffectedJob Purpose Join Solution Innovation, a dynamic customer centric team that endeavors to...

**Are you ready to take the next step in your career?** What you will be doing; The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. - 1. Training - Delivers induction, product, systems, and customer experience training to agents - Deliver...

CX Associate SAA S189 What you will be doing; The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. 1. Training Delivers induction, product, systems, and customer experience training to agents Deliver refresher training as required ...

CX Team Leader Gauteng Work With The Best At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. If you were born to deliver exceptional service, apply...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

Your Role at Quantanite: As a Technical Associate, you will play a pivotal role in supporting our technical operations and ensuring seamless service delivery to our clients. You will be responsible for maintaining and troubleshooting technical systems, providing technical support to internal teams, and contributing to the implementation of technical...

**Job Purpose** - Implementation of the Client and Employee Experience design strategy and to synthesise the outcomes of design research and map them into a journey to meet the teams objective in line with Nedbank's focus on Client Centricity. - Manage interaction with clients, internal stakeholders, and value chain partners that assist in the development of...

Program Start Date: September 2024 Training Location: Johannesburg, South Africa Location after Training: Johannesburg, South Africa What you will do: By joining the Customer Experience Delivery team you will become a trusted advisor to our customers. You will consult with them to build a solid, long-term relationship, providing thought...

Location: Johannesburg Compensation: R80,000 - R120,000 Reporting to: Chief Operating Officer **About our Client**: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology **Responsibilities**: Your work will directly contribute...

About Quantanite: Quantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service. With a dedicated team of professionals across four continents, we are committed to excellence in delivering transformative outcomes for our clients. ...

**What you will be doing;**: - The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. - ** 1. **Training**: - Delivers induction, product, systems, and customer experience training to agents - Deliver refresher training as required - Creates a...

**Job Classification** - REQ 126692 Thembi Mtshali- Job Family- Information Technology- Career Stream- Application Development- Leadership Pipeline- Manage Self: Technical- FAIS Affected**Job Purpose** - To embed yourself into a long-lived Asset Squad within the Payments Domain, fully adopting and embracing “You build It, You Run It, You Own It”....

Domain Specialist - Business Rules Management **Responsibilities**: - Embedding oneself into a long-lived Asset Squad within the Payments Domain, fully adopting the philosophy of “You build It, You Run It, You Own It.” - Participating in both change the bank (modernization) and run the bank (stability, health, and client experience) activities at the...

**Job Purpose** - Assist in the implementation of the Client and Employee Experience design strategy and to synthesise the outcomes of design research and map them into a journey to meet Nedbank's Strategic Outcomes in line with Nedbank's focus on Client Centricity. - Manage interaction with clients, internal stakeholders, and value chain partners that...

**What you will be doing** The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. **1. **Training** - Delivers induction, product, systems, and customer experience training to agents - Deliver refresher training as required - Creates a training...

About Quantanite Quantanite is a customer experience (CX) solutions and outsourcing company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence....

Our client is part of a global company that has 89 offices around the world. It is the third largest market research company globally and offers a range of exciting solutions to its clients. Ipsos offers excellent opportunities for growth and development. They have an Operations Team of over 300 professionals (including the Call-Centre that accounts for ~...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

**Purpose** Youll lead our World Class Service Delivery Centre of 600 FTE and growing, located in the centre of Johannesburg. A highly effective Leader in an energetic results orientated environment, youll own a turnkey organisation; everything from recruitment, management, commercial performance, and campaign delivery will lie within your accountabilities....

JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...