Senior Research And Insights Associate

2 weeks ago

Johannesburg, Gauteng, South Africa Smoke Customer Intelligence Inc. Full time

Physical location of position:

Olivedale, JohannesburgPosition of reporting manager: Head of Client and Marketing Company Culture Our culture is a defining characteristic of who we are.

It is in our DNA and determines how we engage with each other and our Clients. It guides, motivates and inspires us and facilitates in creating a fun, happy and rewarding work environment. It is thus extremely important that everyone fully understands, embodies and lives by our values. These values are detailed in our Mantras.

Purpose of the job The Senior Research and Insights Associate is responsible for providing research expertise, advice, designing solutions and adding value to customers through delivering client-focused, appropriately analysed, data-driven insights and recommendation reporting.

The role is also responsible for workshopping solutions and presenting their findings to clients.
Salary & Benefits Market-related TCTC per month – Based on skill and qualification of candidate

Financial Benefits:
Funeral, Death and Disability Policy (Group Life Policy)

Other Benefits:
o 15 Days annual leave per annum
o Some leave days may be "gifted" from the Company to you during our annual shut-down over the December – January period
o Company social committee managed by the staff to decide how we do social events and team building – driving our really amazing Company culture
o Flexible weekly working hours
o Super close-knit professional team that looks after each other

We are big supporters of individual growth and learning and this is something we incorporate into the business constantly.

We have budgets to help with studies, Personal Development Plans (PDPs) to ensure mentorship and coaching, as well as processes to expose you to new technologies.

Job responsibilities

  • Client advisory role to proactively address client requests and recommend solutions.
  • Conduct client-facing engagements including survey design workshops, insights and recommendations report presentations, etc.
  • Design and implement Research and Professional Services solutions including surveys, insights reports and recommendations that are creative, insightful, scalable and re-usable based on best practice themes and guidelines.
  • Compile and communicate the detailed brief to the team working on survey programming and client data requirements.
  • Draw and schedule reports for the detailed analysis of data to create monthly insights report on survey results using Eyerys software (Smoke CI's multi-channel feedback platform), BI or Excel/other reporting tools.
  • Assist with the creation of white papers and Smoke CI's solution offerings.
  • Identify trends within the industry and/or client environment/data and make these known to the client.
  • Establish and build relationships with internal stakeholders and clients.
  • Deliver projects on time, within budget and at high quality with minimal supervision.
  • Support the business development activities of the business with the creation of white/thought papers, case studies, etc.
  • Train and develop junior members of the team.
  • Ability to delve into detail and steer solutions with clients, while maintaining an overview of the holistic objectives
  • Ability to build relationships with internal stakeholders and clients as a trusted advisor
  • Ability and experience to advise on best practice research design, utilising current industry standards and guidance from other team members
  • Ability to quickly learn and understand new software and industries
  • Ability to understand and evaluate customers' business needs to create Voice of the Customer (VoC) or Voice of the Employee (VoE) programmes using appropriate Research and Professional Services solutions
  • Support customers and offer solutions to problems through strategic thinking
  • Ability to add value through deriving strategic insights and recommendations from data
  • Analytical thinking, experience in statistics, data analysis, report writing and insights generation
  • Excellent numeric capability
  • A strong focus on quality and bias towards action
  • Open and effective communicator
  • Excellent presentation skills
Experience & knowledge required

  • At least 3 years in a Senior Research position (essential)
  • Excellent knowledge and application of quantitative methodologies, research design and techniques (5+ years) (essential)
  • Experience working for a Research House/Market-research Supplier/ Employee Engagement provider (essential)
  • Client-facing interactions in various capacities such as research design and solution delivery (essential)
  • Expertise in computing skills, specifically Microsoft Word, Excel and PowerPoint (essential)
  • Experience/working knowledge of BI or dashboarding tool (advantageous)
  • Strong design experience including surveys and reporting (essential)
  • Sampling methods and sample design (advantageous)
  • Statistical skills and/or use of R/SAS/SPSS experience (advantageous)
  • An understanding and experience in project management principles (essential)
  • Experience in the field of Customer Experience (CX) or Employee Experience (EX)(advantageous)
Minimum qualification The following qualifications will be considered (in order of preference)

  • Master of Arts (Research Psychology) or other Master's degree
  • BA Hons (Psychology/Social Sciences) or other Honours degree
  • Undergraduate degree/diploma
To apply, please add your CV and qualifications in the email.
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