Senior Manager: Customer Cx Measurement

**Key Responsibilities** - Conduct CX analysis (e.g., prioritization, impact estimations, Ops to CX correlations) to inform test selection, prioritization - Collect data across different data systems - Piece together data to build a clear picture of the customer, and communicate to the CX Factory via “Customer Fact Pack” - Coach CX Factory members on...

The Senior CX Advisory Expert at Genesys empowers organizations to improve loyalty and business outcomes by creating exceptional customer experiences. Through the AI-powered Experience Orchestration platform, Genesys delivers personalized experiences at scale, driving customer loyalty, workforce engagement, efficiency, and operational improvements.As a key...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

**Take your career to the next level - we are a team of experience experts working within finance, retail, health care services, and telecoms. We work together with our clients in helping them solve their usability and customer experience challenges.** Job Title: CX Practice Lead Location: Remote & Hybrid (Jhb & Cpt) - Client Dependant Years Of...

Senior CX Advisory ConsultantApply locations Johannesburg, South Africa time type Full time posted on Posted 3 Days Ago job requisition id JR106221Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

**Job Requisition Number** - REQ#124066- 2x Vacancies- Job Family- Nedbank RBB- ClusterClient Experience Strategy & Culture - Leadership Pipeline- Manage Self: Professional**Job Purpose** We are looking for 4 CX Leads to join our team. In this role you will be required to Design customer and end user-centered experiences which address pain points, meet...

Use your relevant CX skills and qualifications (CCXP/CEMM/ACXP/ACXM/CXPA) to enhance enhancing existing experience and processes and enable new strategic customer journeys and experiences. Success will be measured by a positive change in customer perceptions, attitudes, and behaviour.Well-rounded experience in all areas of customer experience management,...

Job Description To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction Hello Future CX Design Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us...

**The CX Consultant will be tasked with**: - Playing the voice of the customer in a multi-disciplinary team, delivering varied CX consulting solutions from CX strategy to design and implementation - Adherence to agreed delivery principles, approaches, tools and methods - Leading interactive sessions with stakeholders such as customer journey mapping...

Senior Customer Experience (CX) Cloud Territory Sales manager (2)-2200046J **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** Senior Customer Experience (CX) Cloud Territory Sales Manager Are you as passionate about the Cloud as we are? If so, we want to talk to you! If you are looking to...

A well-esteemed Tech firm is looking to hire a qualified CX Analyst. As a CX Analyst, you will be responsible for identification of dependencies for automation in line with defined customer narratives. You will also be required to participate and contribute to solution design sessions. - **Requirements**:_ - 8 years in Customer Experience Design (for process...

The Role: Purpose of the Position - To support the planned pre-grooming analysis efforts for TechMod from a CX Design perspective, ensuring that process definitions, business rules and requirements take into account the required successful customer outcomes and best state customer journeys Skills and Experience: Qualifications Essential - Degree / Diploma...

Genesys is seeking a highly skilled Customer Experience Strategist to join its CX Advisory team. As a key partner in customer and internal team collaboration, this professional drives Digital and AI strategy in CCaaS transformation programs. With expertise in strategic and structural CX and EX topics, the role contributes significantly to customers'...

Key Responsibilities: - Overall management of selected client accounts. - Oversees all team projects, research disciplines, meeting objectives, adherence to quality standards, value add / insights, meeting of deadlines and budgets. - Supports the Service Line Manager and Service Line Lead in managing the research team - RA, RE, SRE levels. - Liaises with...

Gauteng, JHB - Western Suburbs A well-established business is seeking CX Analyst for a 12 month contract position. **Qualifications Essential** - Degree / Diploma in Technology / Information Management - Relevant Qualification in Customer Experience Design (CPPM from IQ Business preferrable) **Qualification Preferred** - Post Graduate Degree in Technology...

Gauteng, JHB - Western Suburbs Cost To Company A well-established business is seeking CX Analyst for a 12 month contract position. **Qualifications** - Degree / Diploma in Technology / Information Management - Relevant Qualification in Customer Experience Design (CPPM from IQ Business preferrable) - Post Graduate Degree in Technology / Information...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

**Job Details**: **Department** **IT** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Data Analyst** **Contract term** **More than 6 months** **Salary** **R960 000 - R1 000 000 per annum** **Requirements**: - 8 years in Customer Experience Design (for process...

**Qualifications Essential** - Degree / Diploma in Technology / Information Management - Relevant Qualification in Customer Experience Design (CPPM from IQ Business preferrable) **Qualification Preferred** - Post Graduate Degree in Technology / Information Management - SAFe Agile certification **Experience**: - A minimum of 5 - 8 years in Customer...