Customer Service Agent

2 weeks ago


Centurion, Gauteng, South Africa RTT Full time

PURPOSE

The role is responsible for customer service agent is to ensure all deliveries are follows-up on timeously as per Customer SLA, that all reports are submitted timeously with the relevant remarks/feedback in order to keep the Customer well informed/updated at all times. Ensure functions are performed effectively and efficiently. Always attend to Customer's needs / queries promptly, and in a professional manner in order to promote a positive image for the company.

JOB OUTPUTS AND KEY PERFORMANCE INDICATORS

1. Undelivered Report
Worked on daily, till current date. Follow-up with Branches allocated, to ensure all deliveries are achieved as per SLA. Exceptions to be noted on report, and when necessary, logged on Case Management (refer Query Type guidelines). This report includes all RETURNS- all are to be followed up on the same as outbound deliveries- as per Customer SLA. Daily follow up on POD's with all branches. The above to be sent to Supervisor to compile daily KPI.
Note: Towers are to be collected/returned within x5 days- requires very close hands-on monitoring

2. Chase List/POD tracker
Received from Agrey- Due date reflects on report. Agent to check all deliveries are achievable by this DUE DATE. Any that RTT is unable to achieve due to area being outlying etc, Agrey and team to be notified by 12H00 on the day. In the event an order is urgent, and in RTT's network, Customer will authorize a same-day by means of creating a CRM, service to be changed to SOS- Agent to then action accordingly via same-day

3. Fridge line report
If delivery cannot be made within 48 hours of delivery, the fridge line is to be returned to IHS branch prior to the expiration of the fridge line. Verbals to be provided to Imperial before COB. Any delivery RTT is unable to achieve due to area being outlying etc., Agrey and team to be notified by 12H00 daily in the event an order is urgent, and Customer requires delivery to be treated as a SOS, a CRM is created.

4. Time Definite report
If delivery cannot be made on time Imperial HLCC must be informed. Verbals to be provided to Imperial by 11H00. Any delivery RTT unable to achieve due to area being outlying etc., Agrey and team to be notified daily in the event an order is urgent, and Customer requires delivery to be treated as a SOS, a CRM is created.

5. Queries and phone calls
Attending to all email, WhatsApp and phone call queries and providing timeously and accurate feedback.

6. Assisting Operations team
Assist Operations Team as and when required.

JOB - RELATED WORK EXPERIENCE AND SKILLS

Minimum:

  • Computer Literate
  • 1 – 2 years previous customer service experience
  • Active listening skills — giving full attention to what other people are saying, taking time to understand the points being made and asking appropriate questions.
  • Problem Solving Ability — identifying problems and reviewing related information to develop and evaluate options and implement solutions.
  • Service Orientation — actively looking for ways to help deliver World-Class customer service
  • Good telephone manners – Must be able to work with various types of customers
  • Experience in the distribution of Healthcare- preferable

QUALIFICATIONS

Minimum:

  • Grade 12

PERSONALITY AND ATTRIBUTES

Minimum:

  • Good communication and interpersonal skills
  • Good time management / organizational skills
  • Flair for problem solving display initiative
  • Ability to multitask
  • Attention to detail


  • Centurion, Gauteng, South Africa RTT Full time

    The Role PURPOSE**The role is responsible for customer service agent is to ensure all deliveries are follows-up on timeously as per Customer SLA, that all reports are submitted timeously with the relevant remarks/feedback in order to keep the Customer well informed/updated at all times. Ensure functions are performed effectively and efficiently. Always...

  • Customer Service

    2 weeks ago


    Centurion, Gauteng, South Africa Immigration Migration Full time

    Customer Service PERMANENTJHB000153SALES AND MARKETINGGauteng, Centurion**Customer Service Consultant Responsibilities for Junior Customer Service Agent Processing of Customer Orders Handling of Customer queries Excellent verbal and written communication skills Collaborating with Sales Reps, Sales Agents, and Customers daily Collaborating with various...


  • Centurion, Gauteng, South Africa Health Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a...


  • Centurion, Gauteng, South Africa Hire Power Recruitment Full time

    Call Centre Service AgentCOMPANY DESCRIPTIONA vacancy for a Call Centre Service Agent exists within a reputable and well-known multinational corporation. The successful individual will be required to work on-site at the call centre in Port Elizabeth. Product training will be given. A demonstrated history as a call centre service agent is a...


  • Centurion, Gauteng, South Africa Health Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...


  • Centurion, Gauteng, South Africa People Dimension Full time

    IntroductionA leading company in the Health and Beauty sector is looking for an experienced Customer Relations Agent to join their dynamic team.Duties & Responsibilities Service Excellence Provide the required service to clients as per the SOP Deal with external and internal enquiries, provide feedback and find permanent solutionsThese include: Registration...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Centurion**CLC is recruiting for Customer Experience Ambassadors with excellent communication and customer care skills, to join our Inbound Emergency Assistance Call Centre Department.Purpose:To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Centurion**(Negotiable)CLC is currently recruiting for a Customer Experience Centre Manager.The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related...

  • Call Centre Agent

    2 weeks ago


    Centurion, Gauteng, South Africa Only the Best Full time

    Skills: Customer ServiceCustomer CareCustomer SatisfactionIndustries: InsuranceDescription:A leading insurance company is seeking Call Centre Agents for both their sales and customer service departments, based in Centurion.Minimum requirements: Must stay within a 30km radius of Centurion 6 months Call Centre experience Matric / Grade 12Company Description:A...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Centurion**CLC is currently recruiting for a Customer Experience Centre Team Leader.The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and...


  • Centurion, Gauteng, South Africa BCXP Full time

    Join Our Team as a Field Service Operations Coordinator!About Our Company:We are a leading Solutions provider in the industry, dedicated to delivering exceptional services to our clients.Core Responsibilities:As the Field Service Operations Coordinator, you will be in charge of assigning tasks to Field Agents, ensuring site readiness, conducting Quality...

  • Call Centre Agent

    2 weeks ago


    Centurion, Gauteng, South Africa Diversit-e Smart Trade College Full time

    CALL CENTER AGENT DUTIES AND RESPONSIBILITIES Provide sales directly to customers via the telephone Read from a dynamic prepared script that applies to the situation at hand Adjust scripts as necessary to target the individual interests of clients Respond to customer queries with information about products and services Collect customer information pertinent...


  • Centurion, Gauteng, South Africa Hello Group Recruitment Full time

    Job Advert Summary:Company DescriptionThe Hello Group is dedicated to providing game-changing integrated consumer and business services for migrant and marginalized communities. Our services are designed to be low-cost, easily accessible, and incredibly user-friendly, with technology at the core. By using technology in innovative ways, we aim to address...


  • Centurion, Gauteng, South Africa Hire Power Full time

    The hiring organsiation is a multinational corporation in the Healthcare Management sector. Two x 3 month fixed term contracts for Zulu/English-speaking Call Centre Service Agents exist in the Centurion team. The role is 100% office based.ROLES AND RESPONSIBILITIES:Reporting to the Team Leader performance areas include, but are not limited to:INTERNAL...


  • Centurion, Gauteng, South Africa Konig Digital LTD Full time

    PermanentPosition: Customer Service RepresentativeCompany Overview:Main Steet Digital is a leading digital marketing agency based in Centurion, GP, South Africa. We specialize in providing innovative and effective digital marketing solutions to businesses of all sizes. Our team is made up of talented and driven individuals who are passionate about helping...


  • Centurion, Gauteng, South Africa Corteva Full time

    Description: Platform Seed, Crop ProtectionScope Commercial UnitRole IntentThis role is a part-time role and is nominated by the Regional EMEA CS leader from the Country CS leader pool in the CU.The purpose of this role is to successfully represent the CS country teams and CS leads at the CU management level and respective meetings as well as supervise the...


  • Centurion, Gauteng, South Africa Evetech (Pty) Ltd Full time

    Must have a passion for the industry Attention to detail Diligent troubleshooter Ability to multitask Fluent in English ( Second language beneficial ) Must work well in a dynamic environmentAbility to commute/relocate: Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)Application Question(s): Current / Expected...

  • Group Quoting Agent

    2 weeks ago


    Centurion, Gauteng, South Africa ANEW Recruitment Full time

    Job Advert Summary:ANEW Hotels & Resorts are looking for a Group Quoting Agent to create a good first impression, exceeding customer expectations through efficient delivering and friendly service with great attitude, creating results that contribute to the mission and overall success of the company.Minimum Requirements:- +3 Years' Experience in...


  • Centurion, Gauteng, South Africa Talent Evolution Full time

    Duties:Service Excellence - Provide the required service to clients as per the SOPDeal with external and internal enquiries, provide feedback and find permanent solutionsThese include: Registration related enquiries CRM Logging System and Telephonic enquiries Product and general information / enquiries Assist with enquiries online i.e. Products, Specials,...


  • Centurion, Gauteng, South Africa My Recruit Agent Full time

    We are looking for a Key Account Manager With psychometric assessment experience.POSITION :Key Account ManagerREPORTING TO:Divisional Manager | AssessmentsJOB PURPOSE:To act as a business partner to clients through effective solution, account management, new business development and internal collaboration with the ultimate goal of growing the Assessment...