Coordinator: Field Agent

2 weeks ago


Centurion, Gauteng, South Africa BCXP Full time
Join Our Team as a Field Service Operations CoordinatorAbout Our Company:

We are a leading Solutions provider in the industry, dedicated to delivering exceptional services to our clients.

Core Responsibilities:

As the Field Service Operations Coordinator, you will be in charge of assigning tasks to Field Agents, ensuring site readiness, conducting Quality Assessments, and handling customer inquiries promptly.

Key Deliverables:
  • Supervise and coordinate internal group tasks to meet SLAs.
  • Develop incident management plans to drive performance metrics.
  • Effectively delegate tasks and ensure accurate distribution of work.
  • Monitor on-site readiness and follow-up with customers.
  • Manage and resolve escalations and customer queries efficiently.
  • Optimize work distribution to Field Agents ensuring timely and accurate completion.
  • Compile data and reports for analysis and improvement.
  • Foster teamwork and enhance performance through regular feedback.
  • Streamline workflows and report on monthly activities.
  • Identify technical partners for new projects or contracts.
Required Skills:
  • Attention to detail
  • Microsoft Office proficiency
  • Strong communication skills
  • Ability to work well in a team
Qualifications:

NQF 4 or Grade 12 National Diploma

Experience:

Minimum 2 years in IT Service Management or IT Field Services

Engagement Level:

Interaction with all internal and external stakeholders

Additional Requirements:

Willingness to work extended hours when needed

Work Environment:

Hybrid remote position



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