End User Support Technician Jhb

2 weeks ago


City of Johannesburg Gauteng, South Africa Zeal HR Full time

Our client, a well established IT Managed Service Provider is looking for an experienced End User Support Technician in Johannesburg to join their dynamic team.

**K**ey requirements**:

- Matric.
- MCSE/MCSA or equivalent
- Minimum 3 years’ experience in IT Customer Service environment
- Minimum 3 years’ Infrastructure experience in an IT services company

Technologies:

- Intermediate DC facilities.
- Intermediate Networking experience.
- Intermediate Microsoft Server infrastructure experience.
- Intermediate Exchange and Office 365 experience.
- Intermediate experience with Server Backup technologies.
- Intermediate experience working with Infrastructure management tools.
- Intermediate user administration.

**DESIRED REQUIREMENTS**
- You will be required to travel to clients. Own vehicle and a valid driver’s license are required.
- May be required to work after hours at times.
- Ability to be available for weekly standby according to a roster.

**Key Responsibilities**
- Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause.
- Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%.
- Consistently meet MTTR targets - Less than 3 hours to respond.
- Time logged: meets productivity expectations consistently of 6.5 hours logged per workday.
- Address user tickets regarding hardware, software, and networking.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
- Drives own personal, technical and career development.
- Conducts themselves professionally always.



  • Johannesburg, South Africa SITA Full time

    To provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure, ensuring that the clients requirements are always met and their expectations exceeded. **Key Responsibility Areas** *** Provide first and second level LAN & desktop support. Install and configure new IT equipment. Implementation, customisation and...

  • IT Support Technician

    1 month ago


    Johannesburg, South Africa Housing Master Full time

    **Job Title: IT Support Technician** **Company: Housing Master** **Location: Sites around Johannesburg & Pretoria, South Africa** **Job Type: Full-Time** **Roles/Responsibilities**: - Lead technical support for clients on our System platform, gather feedback on common issues and provide timely solutions. - Resolve software/hardware issues, oversee...


  • Johannesburg, South Africa BASHR Consulting Full time

    As a Support Desk Technician, you be responsible for managing all incoming service requests by establishing an effective working relationship with customers. You will be required to maintaining accurate information about customer records for billing purposes. **Requirements**: - Relevant Tertiary Qualification - 7 years' experience in an IT performance...

  • SAP Super User

    7 days ago


    Johannesburg, South Africa Malander Placements Full time

    **2023-08-18 - 2023-08-31** **CONTRACTOR** **JHB000280** **INFORMATION TECHNOLOGY** **Gauteng**, JHB - Northern Suburbs** **R0-00 - R0-01 Monthly Basic Salary (Market related)** Tech Savvy well spoken accredited SAP and Coupa Super user needed for a 6 - 8 moths temp role in the multimedia industry. **Are you**: - Tech savvy; - Well spoken; - Fully...


  • Johannesburg, South Africa BASHR Consulting Full time

    **Job Details**: **Department** **Information Technology** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** **Salary** **R250 000 - R300 000 per annum** As a Support Desk Technician, you be responsible for managing all incoming service...

  • Key Account Manager

    4 weeks ago


    Johannesburg, South Africa Signify Full time

    Job Title Key Account Manager - End User **Job Description**: We’re looking for a Key Account Manager - End-user focused to join our Sales Team in Johannesburg, Woodmead. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your...


  • Johannesburg, South Africa HotelJobs.co.za Full time

    IT Technician | JHB | Catering Group We are looking for experienced **IT TECHNICIAN **To support the business through the efficient provision and maintenance of required information technology. - Reporting to Assistant Procurement Manager Main responsibilities: - Provide IT Solutions and Project Management - Hardware & Software Management - Data...


  • Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 70186 **Job Type** - FT Contract **Job Title** - Tier 2 IT Support Technician **Computer Skills** - ,Communication,Hardware and Peripherals,Networking **Industry** - Information and Technology **City** - Johannesburg **Province** - Gauteng - We are currently seeking a highly motivated and skilled Tier 2 IT Support Technician to join...

  • Repair Technician

    1 month ago


    Johannesburg, South Africa TLRS (PTY) LTD Full time

    Repair Technician Based in JHB 2- 3 years’ experience with qualification - Must be Punctual - Must have at least 3 years’ experience in Repairs - Must have his own Reliable transport, and available to work on Weekends. - Must be able to work with a Team and without supervision - Should be Technically inclined - Have good time management. - Ability to...

  • IT Technician

    4 weeks ago


    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72244 **Job Type** - Permanent **Job Title** - IT Technician **Computer Skills** - Troubleshooting,Problem solving,Proactive,Hardware components **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide first-line technical support to end-users, addressing hardware, software, and network-related issues. -...

  • Junior IT Technician

    4 weeks ago


    Johannesburg, South Africa Anova Health Institute NPC Full time

    Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most._ - We are looking for an experienced _**_Junior IT Technician_**_ is responsible for the maintenance of an electronic health strengthening system (prescriptions) and support users...


  • Johannesburg, South Africa Kukhula Global Projects Full time

    **JOB DESCRIPTION**: **END USER COMPUTING FACILITATOR/ASSESSOR** As the facilitator and assessor, it is your responsibility to ensure that the learners understand the concepts of the training, complete their Work Books and Logbooks in class/online, and understand what is expected of them in completing their Practical Implementations. Must be...

  • Senior IT Technician

    1 month ago


    Johannesburg, South Africa HotelJobs.co.za Full time

    Opportunity for long term career and professional growth with a leading South African employer We have an opening for a Senior Technician to work from Head Office reporting to the IT Director ITjobs #technician #cybersecurity #jhbjobs #johannesburg Duties & Responsibilities - Desktop and network Support - Overall responsibility for the IT service desk,...


  • Johannesburg, South Africa Telecoms Academy Full time

    We are currently recruiting for a Junior IT Support Technician to join our team based in Johannesburg. **Duties & Responsibilities**: - Understanding Network protocols - Networking knowledge is required (Fibre Routers, Wi-Fi Access Points) - Helpdesk knowledge and experience dealing with users and understanding how to deliver clear and effective IT Support...

  • IT Technician

    1 month ago


    Johannesburg, South Africa Jabu Full time

    IT Technician at JABU Technologies JABU Technologies, a tech-driven logistics company based in Johannesburg, is seeking a skilled and proactive IT Technician to join our team. As an IT Technician, you will play a critical role in supporting our operations by maintaining and troubleshooting our IT infrastructure. Your expertise and technical knowledge will...


  • Johannesburg, South Africa Kontak Recruitment SA Full time

    Centurion, Johannesburg - Information Technology **Junior 1** **st** **Line IT Support Technician (JB3237)** **Centurion, Johannesburg** R15 000 per month **Duration**: Permanent **Overview** **Minimum Requirements**: Bachelor's degree in information technology, computer science, or a related field (or equivalent experience). Proven experience in a...

  • IT Technician Intern

    1 month ago


    Johannesburg, South Africa Alliance Media Full time

    **General Purpose** **Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, help with completing tasks, runs diagnostic programs, isolates problem, and determines and implements solution including remote access to their computers.** **Main Job Tasks and Responsibilities** -...


  • Johannesburg, South Africa WePlace Full time

    Gauteng, JHB - Northern Suburbs - Market - Related Annually Basic Salary A market-leading South African ISP is looking for a Application Support Specialist to join their dynamic team. **Purpose**: - They have a deep understanding of the inner workings of the company systems. - They are also expected to provide effective feedback to all users to resolve...


  • Johannesburg, South Africa The Hutech International Group Full time

    **Purpose of the role**: The role of senior service technician involved the installation, maintenance & servicing of end-of-line packaging machinery, for food and beverage companies. **_ Position: Senior Service Technician _** **_Location: Gauteng / JHB/ Jet Park _** **_Salary: Salary market related_** **Qualifications**: - National Senior Certificate -...


  • Johannesburg, South Africa Select One Full time

    The role will involve providing technical assistance and support relating to computer systems, hardware, or software, responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Duties will include but not be limited to: - Providing 1st line support - Desktop & peripheral support - User support...