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Cx Researcher

3 months ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Requisition Details & Talent Acquisition Consultant

  • REQ Thembi Mtshali
  • Job Family
  • Information Technology
  • Career Stream
  • Digital
  • Leadership Pipeline
  • Manage Self: Operational
  • FAIS Affected
    Job Purpose
  • Facilitate user experience into the design of products and services and design interfaces to effectively communicate the brand and enrich the customers experience

Responsibilities:

  • Conduct qualitative and quantitative research to inform design decisions and strategy as well as identify user needs and business opportunities.
  • Development of comprehensive research plans and proposals with senior oversight.
  • Identification of research objectives and creation of research questions.
  • Conducting user interviews, focus groups, usability tests and heuristic reviews.
  • Analyse research data and synthesise findings into actionable insights.
  • Present research findings to crossfunctional teams in a compelling/engaging manner.
  • Collaborate with designers, product managers, and developers to create usercentred solutions.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


 Preferred Qualification
  • Design Qualification NQF Level
  • Design Research certifification
  • Honours degree
  • Minimum Experience Level 35 years experience
  • Technical / Professional Knowledge
  • Strong communication and collaboration skills to work with crossfunctional teams.
  • Knowledge of various research methods and techniques, such as user interviews, surveys, and usability testing.
  • Ability to design and conduct research studies and analyse data.
  • Knowledge of statistical analysis and data visualisation.
  • Strong problemsolving skills to identify research objectives and develop research questions.
  • Ability to synthesise research findings into actionable insights.
  • Strong writing skills to communicate research findings to stakeholders.
  • Ability to think creatively and provide innovative recommendations.
  • Data visualisation skills and knowledge in graphic design for presenting compelling, engaging research findings.
  • Knowledge and understanding of usability best practices as well as UX/UI trends.

Technology environment requirements

  • Miro
  • Figma
  • Sketch
  • Invision
  • Microsoft suite
  • Maze


 Behavioural Competencies
  • Collaborating
  • Continuous Learning
  • Customer Orientation
  • Decision Making
  • Earning Trust
  • Innovation
  • Disclaimer
    _Please contact the Nedbank._
- **_Please contact the Nedbank Recruiting Team at _