Design Researcher

6 months ago


Johannesburg, South Africa Nedbank Full time

**Job Purpose**
- Contribute to Nedbank's solutions by discovering, interpreting and communicating findings, insights and opportunities in an actionable way. Ensure that research is grounded in a deep and contextual understanding of what matters to the people we're designing for. Tap into a broad understanding of various research methods and approaches and execute the correct research methodology/approach to bridge the gap between where our customers are, and where they want to be.**Responsibilities**:

- Conduct both primary and secondary design research
- Determine appropriate research methods/approach based on the underlying design challenge
- Prepare research data and synthesise the data, in collaboration with CX colleagues and others, to surface observations, themes and insights
- Balance both agile and strategic research methods on a daily basis to influence product direction, and overall user experience across all touchpoints.
- Work closely with multiple disciplines (especially UX and UI design) on aligned goals and influence business stakeholders.
- Translate goals into research questions and develop research plans
- Produce qualitative exploratory research including market research
- Design and execute usability tests, heuristic evaluations, user interview, surveys, and ethnographies.
- Collaborate with the CX team to create Personas and inform client journeys, scenarios, and red routes.
- Conduct empathetic studies to better understand behaviour
- Conduct environmental analyses to get a 360°-degree view of clients
- Consult and collaborate with various product development teams
- Help the business understand the relevant social, cultural, political, and economic factors that determine the relevant products and experiences that will land the best
- Understand customers on an individual basis, but also understand customers on a macro level within their environments
- Simplify the complexities of South African societies to help business create appropriate and helpful experiences
- Detail the relevant Macro and Micro life moments to find opportunities to best service customers

**Essential Qualifications - NQF Level**
- Matric / Grade 12 / National Senior Certificate
- Undergraduate degree in Clinical Psychology, Anthropology or Sociology or equivalent
- Post-graduate qualification (advantageous)
- Minimum Experience Level- Qualtrics Experience (mandatory)
- Scaled Agile Framework Experience and certification (mandatory)
- 4-6 years research experience (integrating various methods to form a coherent view of overall research efforts

**Type of Exposure**
- Accuracy of realisation of design
- Analysing and interpreting quantitative and qualitative data for accurate design and implementation
- Communicating design guidelines and guidelines to different stakeholders
- Design tools
- Design/ Modelling
- Finding better/new ways to do things / improve / redesign
- Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

**Technical / Professional Knowledge**
- Process Design
- Product design
- Relevant design tools
- Writing, editing, proofreading, layout and design skills
- Web Design
- Behavioural Competencies- Collaborating
- Continuous Learning
- Customer Orientation
- Decision Making
- Earning Trust
- Innovation
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_



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