CX Process Optimization Lead

CX Process Optimization LeadWe are seeking a highly skilled CX Process Optimization Lead to join our team at Bright City Talent. As a key member of our organization, you will be responsible for designing, optimizing, and improving client experience processes to ensure a seamless, efficient, and high-quality client journey.Key Responsibilities:Client Journey...

CX Process Optimization LeadThe ideal candidate will be responsible for designing, optimizing, and improving client experience processes to ensure a seamless, efficient, and high-quality client journey. This involves analyzing and mapping the client journey, identifying opportunities for improvement, and developing strategies to streamline and enhance client...

The Customer Experience (CX) Process Optimization Leader will be responsible for designing, optimising, and improving client experience processes to ensure a seamless, efficient, and high-quality client journey.This innovative fintech company offers short term lending solutions to SME clients and takes the client on both a digital and staff-assisted customer...

The Customer Experience (CX) Process Optimization Leader will be responsible for designing , optimising , and improving client experience processes to ensure a seamless, efficient, and high-quality client journey . This innovative fintech company offers short term lending solutions to SME clients and takes the client on both a digital and staff-assisted...

CX Process Optimization LeadThe ideal candidate will be responsible for designing, optimizing, and improving client experience processes to ensure a seamless, efficient, and high-quality client journey.This innovative fintech company offers short-term lending solutions to SME clients and takes the client on both a digital and staff-assisted customer journey,...

Job Title: CX Process Optimization LeadAbout the Role:The Customer Experience (CX) Process Optimization Lead at Bright City Talent will play a pivotal role in designing, optimizing, and improving client experience processes to ensure a seamless, efficient, and high-quality client journey.This innovative fintech company offers short-term lending solutions to...

About the RoleThe Customer Experience (CX) Process Optimization Leader will be responsible for designing, optimizing, and improving client experience processes to ensure a seamless, efficient, and high-quality client journey.This innovative fintech company offers short-term lending solutions to SME clients and takes the client on both a digital and...

Are you ready to take customer engagement to the next level? As Team Lead CX in Johannesburg, this role is at the forefront of crafting unforgettable experiences for players across the vibrant South African online gaming landscape. This position is more than just managing customer journeys—it’s about transforming touchpoints into meaningful connections...

Are you ready to take customer engagement to the next level? As Team Lead CX in Johannesburg, this role is at the forefront of crafting unforgettable experiences for players across the vibrant South African online gaming landscape. This position is more than just managing customer journeys—it’s about transforming touchpoints into meaningful...

Oracle CX Sales TeamOracle is seeking a highly motivated and results-driven CX Specialist to join our sales team. As a CX Specialist, you will play a critical role in driving net new CX customer acquisition and expanding CX footprint with existing customers.Key Responsibilities:Plan, lead, and implement net new and expansion of Oracle CX in the market.Engage...

What you will do Oracle CX Suite:Oracle Advertising and Customer Experience (CX) offers a connected suite of applications beyond traditional CRM, enabling businesses to create, lead, serve, and nurture lasting customer relationships throughout the customer lifecycle. Oracle CX Go-to-Market Objectives: Reposition Oracle as the CX innovator in ECEMEA...

About the RoleWe are seeking a highly motivated and experienced sales professional to join our Oracle CX Sales team as a CX Sales Specialist. In this role, you will be responsible for driving net new CX customer acquisition and expanding CX footprint with existing customers through elevated technology capabilities.Key ResponsibilitiesPlan, lead, and...

**Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. We place our people at the centre of everything we do and believe that the way you treat your customers and...

Job Title: Team Lead CXInitiate International is seeking a highly skilled and experienced Team Lead CX to join our team in Johannesburg. As a key member of our customer experience team, you will be responsible for developing and implementing innovative strategies to increase player acquisition, retention, and loyalty.Key Responsibilities:Design and implement...

**Job Classification** - Job Family- Marketing, Communication and Research- Career Stream- Market Research and Customer Insights- Leadership Pipeline- Manage Self: Professional (MSP)- FAIS Affected**Job Purpose** - Design customer and end-user-centred experiences for all relevant products, services and channels, to deliver value to our customers and...

{"h1": "Oracle CX Sales Role", "p": "At Oracle, we're looking for a talented CX Specialist to join our team in ECEMEA markets. As a key member of our sales team, you'll play a crucial role in repositioning Oracle as the CX innovator in the region.Your primary responsibility will be to drive net new CX customer acquisition, expand CX footprint with existing...

Key ResponsibilitiesResponsible for overseeing strategic CX Portfolio initiatives involving cross-functional teams, managing plans, directing business and functional analysis, schedules, and budgets. Monitors programs from initiation through delivery, ensuring communication and completion on schedule and within budget constraints.Key Skills and...

Provide operational reports and data for decision making - Provide operational reports on CXO KPIs - Improved understanding of customer experience and needs - Accurate translation of customer data into business insights - Continuous improvement of offerings to consumers - Custodian of CX KPI library, ensuring the definition and formulae of KPIs are...

**Are you ready to take the next step in your career?** What you will be doing; The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. - 1. Training - Delivers induction, product, systems, and customer experience training to agents - Deliver...