Head of Operations Manager Bpo

This is your chance to join CallForce, a fast-growing entrepreneurial BPO business that is flexible and agile. Carve out your place on our successful journey and secure your exceptional career growth protectory for the coming years by bringing your excellent BPO sales and management experience to complement our team.Our Cape Town operation has this exciting...

We are hiring an Operation Manager for our BPO Team!Do you have what it takes to lead a dynamic team and drive operational excellence? If you are passionate about managing operations, client relationships, and optimizing processes, this might be the perfect role for you!Job Responsibilities:Manage and oversee the overall operation of the BPO teamInitiate...

Our client is an international concern providing global medical assistance and claims handling services to European BPO clients. The company seeks to grow their African HO in the CBD of Cape Town through the appointment of a Senior BPO / Project Manager to oversee all functions and controls of existing and new BPO business implemented.Minimum Requirements:...

Are you ready to embark on an exciting career in the outsourcing industry? iContact BPO is currently seeking dynamic and enthusiastic individuals to join our Outbound Retrieval Campaign, a USA-based initiative. As a outbound Representative, you will play a crucial role in ensuring smooth communication and data retrieval from medical facilities.Key...

This position falls under the scope of a Project Manager, but with slight differences with regards to dealing with the customers directly.REPORTING TO:General Manager in Cape TownDIRECT REPORTS:Global BPO responsible in EuropePURPOSE OF THE JOB:The main purpose of this position is to oversee all functions and controls for existing and new BPO businesses...

Job Title: Senior BPO (Business Process Outsourcing) Manager (Insurance/Medical)Start Date: FlexibleLocation: Cape TownJob Type: Full Time | On-siteSalary: Base + BenefitsRequirements: Bachelor's Degree or Certificate of Higher Education At least 5 years of previous experience in BPO centres management Customer Service oriented, Solution oriented Full...

Job Description - Senior Operations Manager BPO (03WQ9) Senior Operations Manager BPO Senior Operations Manager – Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC,...

Our fast growing BPO client in Cape Town is looking for an Assistant Vice President to join the team.Duties: Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability Ensure all migrations are managed seamlessly Map peer levels across client organization and...

Our client requires a Senior BPO Manager who is passionate about delivering exceptional customer service, and has a strong background in the insurance industry.In this role, you will oversee all functions and controls for existing and new BPO business implementations, focusing on fostering positive relationships with key customers and driving business...

Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they're on track to meet client goals.Responsibilities:• Develop and implement plans to successfully deliver exceptional results• Handle client interface, deliver...

SURGO has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They are headquartered in New York and has more than 37,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South...

iContact Bpo is looking for passionate Customer Support Associates to join the family. Be a part of a dynamic team that is driving innovation.Hours of Work: Aligned to Usa & Canada Operational RequirementsJob Functions: Provide assistance to Canada/Usa clients by locating/tracing their orders Provide exceptional customer service and promote the campigns...

Senior Operations Manager - Cape TownAt TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingDo you...

Senior Operations Manager – Cape Town At TTEC, we're all about the Human Experience. Elevated. As a Senior Operations Manager / Service Delivery Manager Cape Town, SA you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll be Doing Do...

A bit more about the Opportunity:What Your Day-to-Day Will Look Like:REQUIREMENTS:- Must have extensive _Telecommunications _experience within a BPO environment:- At least 3-5 years operational management experience on a Telecommunications campaign: Track record of success in delivering productivity and revenue growth. Demonstrated ability in business...

A bit more about the Opportunity:What Your Day-to-Day Will Look Like:REQUIREMENTS:- Must have extensive _Financial Services _experience in dealing with Vehicle finance within a BPO environment:- At least 3-5 years operational management experience on a financial services campaign: Track record of success in delivering productivity and revenue growth....

Education and Preferred Experience:Possess a minimum of 2-3 years of remarkable experience in BPO operations, showcasing exceptional expertise in call center management.Possess financial sector experience.Demonstrate an in-depth understanding of BPO/contact center operations, competition, and market trends.Showcase a proven track record in operational...

Responsibilities:Plan, facilitate, and deliver ongoing process training in an international BPO environment.Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global...

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for International companies with Digital Intelligence.Our client is recruiting for a Head...

Calling all team leaders & SME'S/2ICS or performance coaches with 12 months international BPO experience to check the below vacancy out.We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will manage employees and assist in the...