Head of Operations

2 weeks ago

Cape Town, Western Cape, South Africa Sigma Connected Group Full time
A bit more about the Opportunity
:

What Your Day-to-Day Will Look Like:

REQUIREMENTS:

-
Must have extensive _Telecommunications _
experience within a BPO environment:

-
At least 3-5 years operational management experience on a Telecommunications campaign:

  • Track record of success in delivering productivity and revenue growth.
  • Demonstrated ability in business development through networking.
  • Business degree or relevant companybased training.
  • Competent in the use of Microsoft Office products
  • At least seven years' management experience in customer service contact center environments of 500 or more employees.
  • Quantifiable experience in managing offshore contact center portfolios. (Specifically, UK experience is highly advantageous)
  • Experience in outbound sales will be a distinct advantage.
  • Excellent understanding of the customer contact center industry and associated technological solutions.
What amazing People will bring to the role:

What Amazing People Will Bring to the Role:

Knowledge & Experience

  • Experience in customer service/collections and/ credit management will be a distinct advantage.
  • Knowledge of HR labour laws
  • Manage contact center performance in line with Sigma policies and procedures to meet performance targets.
  • Manage utilization of staff in line with the budgeted manning.
  • Manage costs to operate within budget and initiate costsaving measures.
  • Identify and remove performance barriers to meet performance targets.
  • Manage the resolution of customer/ client problems and complaints.
  • Maintain up to date knowledge of developments in clients' markets, products and services.
  • Coach, develop and motivate direct reports.
  • Manage the recruitment, training, scheduling, and performance of employees.
  • Ensure effective computer hardware, software and telecommunications systems are maintained.

Simple and Straight Forward Recruitment.

If you like the sound of being part of the Sigma Family, then don't wait and get applying
What being part of the Sigma Family means for you:

Head of Operations - Telecommunications


We are currently looking for more amazing people to join the Sigma Family, this time as a Head Of Operations.

Before we tell you more about this opportunity, let us share why you should join us at Sigma.

Location:

Diep River

Salary:

Competitive

Who are the Sigma Family?


At Sigma, we are different and recognized in May 2023 by the Sunday Times as one of the best places to work.

Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People.

This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.


What being a part of the Sigma Family means for you
Monthly, Quarterly and Annual awards with marvelous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.


Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.


Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.


The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

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