Client Relations Liaison

2 weeks ago


South Coast, South Africa Telecommunications Company Full time

Job description

Job functions

  • Building and maintaining relationships with clients/customers
  • Conducting business reviews to ensure clients are satisfied with their products and services
  • Alerting the sales team to opportunities for further sales within key clients
  • Informing customers of new product offerings
  • Attending meetings with clients to build relationships with existing accounts
  • Achieving client relationship targets and KPI's as set by the Head of Sales
  • Working closely with Sales Managers and Sales Representatives
  • Escalating and resolving areas of concern as raised by clients
  • Carrying out client satisfaction surveys and reviews
  • Monitoring company performance against service level agreements and flagging potential issues
  • Ensuring relevant managers are aware of changes within clients
  • Passing leads to the sales team and following up on progress
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Base retention attending to client needs
  • Adhere to weekly appointment targets and sales GP targets

Requirements and Skills

  • Minimum Grade 1
  • Strong interpersonal skills and an ability to build rapport with customers
  • 23 years sales experience
  • Previous experience working as a client relations liaison or a track record of managing client relationships
  • Hardworking with a strong work ethic
  • Target driven and competitive
  • Must have your own vehicle
  • Salary plus commission offered

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • South Coast, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)


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