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Client Relations Liaison
2 weeks ago
Job description
Job functions
- Building and maintaining relationships with clients/customers
- Conducting business reviews to ensure clients are satisfied with their products and services
- Alerting the sales team to opportunities for further sales within key clients
- Informing customers of new product offerings
- Attending meetings with clients to build relationships with existing accounts
- Achieving client relationship targets and KPI's as set by the Head of Sales
- Working closely with Sales Managers and Sales Representatives
- Escalating and resolving areas of concern as raised by clients
- Carrying out client satisfaction surveys and reviews
- Monitoring company performance against service level agreements and flagging potential issues
- Ensuring relevant managers are aware of changes within clients
- Passing leads to the sales team and following up on progress
- Liaising with internal departments to ensure client needs are fulfilled effectively
- Base retention attending to client needs
- Adhere to weekly appointment targets and sales GP targets
Requirements and Skills
- Minimum Grade 1
- Strong interpersonal skills and an ability to build rapport with customers
- 23 years sales experience
- Previous experience working as a client relations liaison or a track record of managing client relationships
- Hardworking with a strong work ethic
- Target driven and competitive
- Must have your own vehicle
- Salary plus commission offered
Job Types:
Full-time, Permanent
Ability to commute/relocate:
- South Coast, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
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