Guest Relations Manager

2 weeks ago


South Africa White Desert Antarctica Full time

We are #hiringPlease follow the link to view the Job Description for an amazing opportunity to join us at WD in the capacity of Guest Relations Manager - Submit your CV on our Careers role involves: Serves as the main contact for direct communications and interactions with our high end guests via Cape Town and responsible for their entire "guest experience" from the time they leave Cape Town to arrival at luxury siteOnboarding of all guests across their camps, including day trips and expedition clientsMaintenance of the online program to reflect guest statusUpdating guest pre-trip comms in collaboration with Sales teamManaging relationships with external partners - hotels, transfers etcLiaison with hotels to confirm briefing venuesManaging and partaking in briefingsThe person: 6-8 years' relevant experience in hospitality project management, event management and/or guest relations, handling complex projectsProven track record and outstanding ability to be client facing (polished, confident, able to engage at all levels);Dynamic personality and able to hold their own with wealthy international clienteleHigh professionalismExcellent communication skills (oral and written)Strong project management skills - able to multi-task and handle multiple (and conflicting) prioritiesAgile, unflustered and able to problem solve and handle difficult queries and peopleThrives under pressure, shows the tenacity to keep on going no matter what with little supervisionWilling to work the hours needed to get the job done (very busy in season, slows down out of season)Experience in international tourism an advantage but not essentialAble to maintain high confidentiality (of our high end clients names and personal information)Excellent telephone, and online communication presence via Zoom etcExcellent MS Office skills#J-18808-Ljbffr



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