Client Success Manager

2 weeks ago

South African National Tuberculosis Settlement, South Africa Pinpoint Scaling Full time

Looking for a lucrative career where you can work your relationship-building and problem-solving skills while supporting small businesses?

Join our team at Pinpoint Scaling and make a difference in the world of Medical Spa’s

**NOTE: This is NOT a Medical position - this is a digital marketing client success manager position**

As a Client Success Manager, you'll have the opportunity to help small businesses grow and inspire people to live better lives through the power of digital marketing.

The better our clients do and the longer they stay, the more money you can make

You'll be working with Medical Spa and Botox Providers to acquire more members through paid advertising on platforms like Facebook, Instagram, TikTok, and YouTube. Additionally, we have a team that specializes in lead follow-up to help these clients get more people in the door.

As the main point of contact and success coach for our clients, you'll be instrumental in helping our clients grow.

Plus, we offer monthly bonuses for retaining clients, generating referrals, upselling clients into other products and services, and more

We're looking for someone who has a passion for digital marketing and a combination of proactive communication, great relationship-building skills, and impressive problem-solving skills. If you're excited about the idea of helping small businesses thrive and making a positive impact in the fitness industry, this role is perfect for you.

As a Client Success Manager at Pinpoint Scaling, you'll receive training on our proven process for turning strangers into loyal clients and be a key member of our conversion-based digital marketing agency.

You’ll be the main point of contact for clients and our fulfillment team, managing roughly 30-40 clients for a full-time workload.

Here are some responsibilities of the role:

- Serve as the main point of contact for client communications and quickly build relationships -Perform onboarding calls with new clients to get them acquainted with our process and gather information to be used by our fulfillment team
- Perform check-in calls every 2 weeks with existing clients to ensure they are using our systems correctly and communicate any strategy changes to the team
- Respond to all client questions in a timely and concise manner (within a day)
- Learn and understand our tech stack (systems and tools) so you can teach our clients how to use them effectively. You don’t need to be a rocket scientist, just a basic understanding of how and why things work.
- Problem solve and manage crisis situations. Be able to keep the temperature low with irate clients and find a win-win situation for problems
- Coach clients through tough situations with our tactics and strategies that we emphasize
- Act as a liaison between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations
- Assist internal teams with coordination and prioritization of projects and tasks through internal tools and systems
- Review campaign data and identify trends and insights to develop strategic recommendations for campaigns
- Implement upsell and retention strategies to help grow the business, encouraging clients to take action on other products and services that could be beneficial to them

Here are the minimum requirements to be considered for the role:

- You have to be willing to undergo training on all our systems and processes and be able to TEACH our clients what you learned
- You have previous experience in an Account Management role or worked in the Hospitality or Service industry
- You are ready, willing, and EXCITED to role play and practice communication and sales techniques to sell clients on an idea, strategy, concept, or new initiative
- You have an inclination towards Digital Marketing or have experience in the industry
- You are comfortable speaking and listening to people from all over the world
- You are confident in your ability to not only make decisions on the fly, but also give clients advice or push back on their ideas
- You have excellent written and verbal English skills.
- You’re fun to be around over coffee or cocktails outside of work (or tea if that’s your thing). **Management Style**

Collaborative, supportive, and empowering. Expectations are high but they're always fair and balanced with the understanding, guidance, resources, and support necessary to achieve them.

Team members are encouraged to innovate on their roles, share ideas and feedback even if it's 'out of their lane' and seek clarity when needed.

This is a 100% remote and full-time position.

While you can do this wherever you are, we do require an 8-hour overlap with the EST Time Zone (9 AM to 5 PM EST Toronto/New York Time).

Your compensation will be base salary + bonuses based on milestones hit. On track earnings for this role range between $29k - $54k USD.

If you're excited by this opportu

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