Client Success Manager

5 months ago

South African National Tuberculosis Settlement, South Africa Pinpoint Scaling Full time

Looking for a lucrative career where you can work your relationship-building and problem-solving skills while supporting small businesses?

Join our team at Pinpoint Scaling and make a difference in the world of Medical Spa’s

**NOTE: This is NOT a Medical position - this is a digital marketing client success manager position**

As a Client Success Manager, you'll have the opportunity to help small businesses grow and inspire people to live better lives through the power of digital marketing.

The better our clients do and the longer they stay, the more money you can make

You'll be working with Medical Spa and Botox Providers to acquire more members through paid advertising on platforms like Facebook, Instagram, TikTok, and YouTube. Additionally, we have a team that specializes in lead follow-up to help these clients get more people in the door.

As the main point of contact and success coach for our clients, you'll be instrumental in helping our clients grow.

Plus, we offer monthly bonuses for retaining clients, generating referrals, upselling clients into other products and services, and more

We're looking for someone who has a passion for digital marketing and a combination of proactive communication, great relationship-building skills, and impressive problem-solving skills. If you're excited about the idea of helping small businesses thrive and making a positive impact in the fitness industry, this role is perfect for you.

As a Client Success Manager at Pinpoint Scaling, you'll receive training on our proven process for turning strangers into loyal clients and be a key member of our conversion-based digital marketing agency.

You’ll be the main point of contact for clients and our fulfillment team, managing roughly 30-40 clients for a full-time workload.

Here are some responsibilities of the role:

- Serve as the main point of contact for client communications and quickly build relationships -Perform onboarding calls with new clients to get them acquainted with our process and gather information to be used by our fulfillment team
- Perform check-in calls every 2 weeks with existing clients to ensure they are using our systems correctly and communicate any strategy changes to the team
- Respond to all client questions in a timely and concise manner (within a day)
- Learn and understand our tech stack (systems and tools) so you can teach our clients how to use them effectively. You don’t need to be a rocket scientist, just a basic understanding of how and why things work.
- Problem solve and manage crisis situations. Be able to keep the temperature low with irate clients and find a win-win situation for problems
- Coach clients through tough situations with our tactics and strategies that we emphasize
- Act as a liaison between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations
- Assist internal teams with coordination and prioritization of projects and tasks through internal tools and systems
- Review campaign data and identify trends and insights to develop strategic recommendations for campaigns
- Implement upsell and retention strategies to help grow the business, encouraging clients to take action on other products and services that could be beneficial to them

Here are the minimum requirements to be considered for the role:

- You have to be willing to undergo training on all our systems and processes and be able to TEACH our clients what you learned
- You have previous experience in an Account Management role or worked in the Hospitality or Service industry
- You are ready, willing, and EXCITED to role play and practice communication and sales techniques to sell clients on an idea, strategy, concept, or new initiative
- You have an inclination towards Digital Marketing or have experience in the industry
- You are comfortable speaking and listening to people from all over the world
- You are confident in your ability to not only make decisions on the fly, but also give clients advice or push back on their ideas
- You have excellent written and verbal English skills.
- You’re fun to be around over coffee or cocktails outside of work (or tea if that’s your thing). **Management Style**

Collaborative, supportive, and empowering. Expectations are high but they're always fair and balanced with the understanding, guidance, resources, and support necessary to achieve them.

Team members are encouraged to innovate on their roles, share ideas and feedback even if it's 'out of their lane' and seek clarity when needed.

This is a 100% remote and full-time position.

While you can do this wherever you are, we do require an 8-hour overlap with the EST Time Zone (9 AM to 5 PM EST Toronto/New York Time).

Your compensation will be base salary + bonuses based on milestones hit. On track earnings for this role range between $29k - $54k USD.

If you're excited by this opportu

  • Client Acquisition Specialist

    5 months ago

    South African National Tuberculosis Settlement, South Africa The Well Team Solutions Full time

    _**You must complete assessment to be considered.**_ Join The Well Team as our Client Acquisition Specialist, where you'll play a key role in enhancing the lives of individuals with disabilities and at-risk youth through dedicated service outreach. This remote position requires a passionate individual ready to connect deeply with our mission from their home...

  • Area Sales Manager

    3 months ago

    South African National Tuberculosis Settlement, South Africa AAF International Full time

    We at AAF International FZE are currently seeking an experienced professional for the position of Area Sales Manager (Africa). Given your background, we thought you might be interested in exploring this exciting opportunity. If you are considering a change in your current role and would like to learn more about this position, we would love to hear from...

  • Sales Representative

    2 months ago

    South African National Tuberculosis Settlement, South Africa TJG Full time

    **Job title: Sale Department Representative (SDR) - Remote (South Africa)** **Company: The Johnson Group (USA-based)** **Location: Remote (South Africa)** **Compensation: R10,000 per month** **Why The Johnson Group?** The Johnson Group is one of Sacramento’s fastest-growing companies! For over 18 years, we have been a leading American corporate...

  • IT Recruiter

    5 months ago

    South African National Tuberculosis Settlement, South Africa MatchMaker.Tech Full time

    Ready to be financially independent and part of something extraordinary? Work with top world clients, get new connections worldwide and build your network? We are a mature recruitment team matching exceptional talent with top tech companies. Our principles are: excellence, quality, and customer first approach. As a Recruitment manager, you will not just...

  • Business Development Executive

    5 months ago

    South African National Tuberculosis Settlement, South Africa Autism Parenting Magazine Full time

    **About Autism Parenting Magazine** Autism Parenting Magazine is an award winning publication aimed at improving the quality of life for families affected by autism. We believe in the potential of every child with autism and the magazine has become an essential resource for parents around the world. Established in 2012, our focus remains on objectively...

  • Sales Dental

    3 months ago

    South African National Tuberculosis Settlement, South Africa Medical Departures Inc. Full time

    **About Us**: Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries. We are a fully remote company. The team is spread throughout Latin America, Europe, Africa, and Asia. With more than 50 team members, the team forms a...

  • Import Export Executive

    1 month ago

    South African National Tuberculosis Settlement, South Africa Buddha Overseas Full time

    **Job Title: Import Agent (Commission-Based)** **Location**: South Africa **Job Type**: Commission-Based (Freelance/Contract) **Company Overview**: We are Buddha Overseas, a leading exporter of high-quality agricultural commodities from India, specializing in products such as Indian Black Pepper, Indian Wheat, and Indian Wheat Flour, Spices, Pulses etc....

  • Senior Telemarketer

    2 months ago

    South African National Tuberculosis Settlement, South Africa Vista Workforce Full time

    **About Us**: We are a leading company in the Accounting and Financial Services sector in Australia with some of the popular brands: - Cleanslate: We deliver bookkeeping, payroll processing, and tax-related services to small-to-medium-sized businesses. - ZedPlus: At ZedPlus, we specialise in offering tailored mortgage solutions that meet the diverse needs...

  • Customer Success Manager

    5 months ago

    Johannesburg South, South Africa ApprovalMax Limited Full time

    **Job Description** The role** We are expanding and hiring a **Customer Success Manage**r on a remote basis to help us grow the business. **Qualifications** You will be responsible for**: - Maintaining a detailed understanding of products and services, assist customers with questions and suggest the best features/setup for their needs - Promoting the value...

  • Customer Success Consultant

    5 months ago

    Johannesburg South, South Africa Rise Recruiting Agency Full time

    Our client, a dynamic Business Information Systems Consulting firm based in JHB is looking for a knowledgeable and experienced Customer Success Consultant. You will be responsible for delivering comprehensive training and consultancy services, creating user manuals and other training materials, and managing client relationships to ensure customer...

  • Client Delivery Manager

    2 months ago

    South Beach, KwaZulu-Natal, South Africa Dimension Data Full time

    Job SummaryWe are seeking a highly skilled Client Delivery Manager to join our team at Dimension Data. As a key member of our Client Services team, you will be responsible for the overall management of client contracts, ensuring client satisfaction, service delivery, and contract profitability.Key ResponsibilitiesManage client relationships and ensure...

  • Product Success Manager

    4 weeks ago

    South Africa Aha! Full time

    Job title : Product Success Manager Job Location : South Africa, Deadline : November 03, 2024 Quick Recommended Links Jobs by Location Job by industries Your experience You work hard and have a history of making a positive impact. Fast-paced and high-growth technology companies are where you thrive. You are happiest when you can work...

  • Client Delivery Manager

    2 months ago

    South Beach, KwaZulu-Natal, South Africa Dimension Data Full time

    About the RoleWe are seeking a highly skilled and experienced Client Delivery Manager to join our team at Dimension Data. As a Client Delivery Manager, you will be responsible for the overall management of client contracts, ensuring client satisfaction, service delivery, and contract profitability.Key ResponsibilitiesManage client relationships and act as a...

  • Client Delivery Manager

    1 month ago

    South Beach, KwaZulu-Natal, South Africa Dimension Data Full time

    Job Title: Client Delivery ManagerDimension Data is seeking a highly skilled Client Delivery Manager to join our team. As a Client Delivery Manager, you will be responsible for the overall management of client contracts, ensuring client satisfaction, service delivery, and contract profitability.Key Responsibilities:Manage client relationships and ensure...

  • Client Delivery Manager

    1 month ago

    South Beach, KwaZulu-Natal, South Africa Dimension Data Full time

    Job Title: Client Delivery ManagerDimension Data is seeking a highly skilled Client Delivery Manager to join our team. As a Client Delivery Manager, you will be responsible for the overall management of client contracts, ensuring client satisfaction, service delivery, and contract profitability.Key Responsibilities:Manage client relationships and ensure...

  • Customer Success Specialist

    1 month ago

    South Africa Jobted ZA C2 Full time

    My client empowers businesses to create impactful, personalized interactions with their customers, significantly boosting conversion rates, by offering Enterprise and SMB clients a platform to craft and design highly personalized landing pages and deliver them through SMS, while ensuring a mobile data cost-free experience for consumers in South Africa. This...

  • Client Delivery Manager

    6 months ago

    Durban South, South Africa Dimension Data Full time

    FunctieomschrijvingDo you want to be part of a great company that has been around for many years? Do you want to make an impact on your clients' businesses and increase your career prospects? Apply for this Client Delivery Manager role!The Client Services - Client Delivery Manager takes responsibility for the overall management of a client contract. They...

  • Agricultural Operations Manager

    6 days ago

    South Africa Farm Manager SA Full time

    Job Summary: We are seeking a highly experienced Agricultural Operations Manager to lead our farm management team. The successful candidate will have a proven track record in crop and livestock production, with a strong focus on efficiency and sustainability.Main Responsibilities:Human Resource Management: Oversee the management of human resources, ensuring...

  • Client Delivery Manager

    4 weeks ago

    South Beach, KwaZulu-Natal, South Africa Dimension Data Full time

    Job Title: Client Delivery ManagerDimension Data is seeking a highly skilled Client Delivery Manager to join our team. As a Client Delivery Manager, you will be responsible for the overall management of client contracts, ensuring client satisfaction, service delivery, and contract profitability.Key Responsibilities:Manage client relationships and ensure...

  • Client Relationship Manager | Tokai

    4 weeks ago

    South Africa Jobted ZA C2 Full time

    Job Title: Client Relationship Manager Reporting Line: Operations Manager Location: Steenberg, Tokai Business Unit: Investment Management Purpose of the Role The Client Relationship Manager is responsible for providing exceptional support and oversight in fund administration services. This dynamic role requires a passion for client service and delivery....