Area Service Manager

2 weeks ago


Centurion, Gauteng, South Africa Quantum Recruitment Pty Ltd Full time
We are seeking an exceptional leader to spearhead the Centurion branch, a dynamic hub with immense potential for expansion.

This is not your typical branch manager role; it's for a self-driven go-getter who thrives on challenges and relishes the freedom to make a real impact.

You'll be the heart and soul of the branch, building a winning team, exceeding service goals, and driving growth in the appliance and electronics repair industry.


Responsibilities:

Leadership & Team Development:

  • Foster a positive, collaborative work environment for technicians, agents, and contractors.
  • Motivate and develop your team, empowering them to deliver exceptional service and exceed customer expectations.
  • Coach and mentor team members, ensuring they have the skills and knowledge to excel.

Operational Excellence:

  • Manage branch operations efficiently, ensuring smooth workflow and adherence to company policies and procedures.
  • Monitor key performance indicators (KPIs) like service quality, resolution time, and customer satisfaction.
  • Implement and optimize processes to improve efficiency and profitability.

Customer Focus:

  • Cultivate strong relationships with customers, building trust and exceeding their expectations.
  • Proactively identify and address customer needs, providing personalized solutions and exceeding service level agreements (SLAs).
  • Handle customer complaints effectively, ensuring prompt resolution and preventing escalation.

Financial Management:

  • Manage branch budget effectively, ensuring responsible spending and meeting financial targets.
  • Monitor inventory levels and optimize ordering processes to minimize costs.
  • Generate accurate reports and communicate financial data to stakeholders.

Industry Expertise:

  • Possess a deep understanding of the appliance and electronics repair industry, including technical knowledge and market trends.
  • Stay uptodate on new technologies and industry developments.
  • Utilize your expertise to improve service offerings and drive customer satisfaction.

Requirements & Qualifications:

  • Minimum 5 years of experience in a leadership role within the appliance or electronics repair industry.
  • Proven track record of exceeding service goals and driving business growth.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Exceptional communication, interpersonal, and problemsolving skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Financial acumen and understanding of budgeting and forecasting.
  • Passion for the appliance and electronics repair industry and a desire to make a difference.

Salary:
Market related

Job Types:
Full-time, Permanent

Education:

  • High School (matric) (preferred)

Experience:

- leadership role within the appliance or electronics repair: 3 years (preferred)

  • Proven track record of exceeding service goals: 3 years (preferred)
- budgeting and forecasting: 3 years (preferred)
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