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Area Service Manager
2 weeks ago
This is not your typical branch manager role; it's for a self-driven go-getter who thrives on challenges and relishes the freedom to make a real impact.
You'll be the heart and soul of the branch, building a winning team, exceeding service goals, and driving growth in the appliance and electronics repair industry.
Responsibilities:
Leadership & Team Development:
- Foster a positive, collaborative work environment for technicians, agents, and contractors.
- Motivate and develop your team, empowering them to deliver exceptional service and exceed customer expectations.
- Coach and mentor team members, ensuring they have the skills and knowledge to excel.
Operational Excellence:
- Manage branch operations efficiently, ensuring smooth workflow and adherence to company policies and procedures.
- Monitor key performance indicators (KPIs) like service quality, resolution time, and customer satisfaction.
- Implement and optimize processes to improve efficiency and profitability.
Customer Focus:
- Cultivate strong relationships with customers, building trust and exceeding their expectations.
- Proactively identify and address customer needs, providing personalized solutions and exceeding service level agreements (SLAs).
- Handle customer complaints effectively, ensuring prompt resolution and preventing escalation.
Financial Management:
- Manage branch budget effectively, ensuring responsible spending and meeting financial targets.
- Monitor inventory levels and optimize ordering processes to minimize costs.
- Generate accurate reports and communicate financial data to stakeholders.
Industry Expertise:
- Possess a deep understanding of the appliance and electronics repair industry, including technical knowledge and market trends.
- Stay uptodate on new technologies and industry developments.
- Utilize your expertise to improve service offerings and drive customer satisfaction.
Requirements & Qualifications:
- Minimum 5 years of experience in a leadership role within the appliance or electronics repair industry.
- Proven track record of exceeding service goals and driving business growth.
- Strong leadership skills with the ability to motivate and inspire a team.
- Exceptional communication, interpersonal, and problemsolving skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Financial acumen and understanding of budgeting and forecasting.
- Passion for the appliance and electronics repair industry and a desire to make a difference.
Salary:
Market related
Job Types:
Full-time, Permanent
Education:
- High School (matric) (preferred)
Experience:
- leadership role within the appliance or electronics repair: 3 years (preferred)
- Proven track record of exceeding service goals: 3 years (preferred)
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