Services Manager

2 weeks ago


Centurion, Gauteng, South Africa OUTsurance Full time
Company Description

OUTsurance is a customer-centric financial services company with a global foot print.

We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff "always get something OUT." Our success can be attributed, amongst other things, to the outstanding people that work for us.


Job Description:

Responsibilities:

  • Have a detailed knowledge of the services provided to each stakeholder within D365 F&O echo system.
  • Work hand in hand with the CoE team to deliver projects and ensure services are delivered in line with defined SLA's.
  • Ensure all projects are delivered on time within scope and budget.
  • Manage small projects and requests through to delivery.
  • Work hand in hand with business stakeholders to document and communicate any degradation of services and/or during major incidents.
  • Change control process owner and manage Change Advisory Board (CAB) with HOD of CoE.
  • Monthly \ Weekly reporting as required by business.
  • Manage team leave and rosters as required.

Qualifications:

Qualification and Experience:

Essential

  • Matric.
  • ITIL Certified or equivalent experience.
  • Service management qualification or equivalent experience.
  • Proven track record.
  • Solid understand of service models and service agreements.

Advantageous

  • An understanding of D365 and 4Me.
Additional Information

Competencies
The successful individual would need to demonstrate the below listed competencies at an advanced level:

  • Ability to form sound relationships with business stake holders and service providers (IT Department).
  • Ability to ensure delivery across multiple projects and services simultaneously.
  • Ability to respond appropriately to service providers and business stakeholders.
  • Ability to anticipate business and to exceed expectations.
  • Ability to prioritise, organize and manage a complex and sometimes conflicting workload, and to work well under pressure.
  • Ability to prioritise multiple tasks and deadlines.
  • Drive to deliver outstanding customer service.
  • Dedicated and able to work to deadlines.
  • Ownership and follow up skills.
  • Able to work both as part of a team or under own initiative.
  • Able to take responsibility for own actions and performance.
  • Adapts and responds positively to change.
  • Good business acumen
:

  • Good interpersonal skills including strong verbal and written communication.
  • Must be proactive.
  • Enthusiastic and selfmotivated.
  • Being enthusiastic in dealing with challenges in a stressful.
  • Deadline orientated environment is essential.
  • Ability to work well with different stakeholders.

Additional information:


In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.



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