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Commercial Account Specialist
2 weeks ago
Pays
Afrique du Sud
Lieu
South Africa
Lieu de travail
JOHANNESBURG(ZAF)
Société employeur
TotalEnergies Marketing South Africa (Pty) Ltd
Domaine
Commerce
Type de contrat
CDI
Expérience
Minimum 6 ans
As a Commercial Account Specialist you will possess the following:
- Engineering, Commercial or related qualification is preferred but not essential.
- Minimum 5 years of financial, sales or project experience working within the engineering/lubricants or related industries is essential.
- Must reside in the area of responsibility
- Must be willing and able to travel.
- Good organization, negotiation, planning and time management skills are essential.
- Computer literacy is essential with good working knowledge of Microsoft packages.
Activités
As a Commercial Account Specialist you will be responsible for the following activities:
The Mining & Industrial Commercial Account Specialist will be accountable for the following in his area.
Assist to maintain and grow business
- Working with technical as well as commercial personnel coordinating and attending meetings with all levels of personnel on products and service offerings.
- Drive out competitor products at current customers
- Compile and present a monthly commercial review of customer accounts on time and in full
- Negotiating prices with customers as well as management
- Compiling and presenting reports on time and in full as required by Senior Management and customers
- Liaising directly with all departments and assisting customers with timely product deliveries
- Preparing quotations and processing orders on time and in full
- Attending tender meetings as well as compiling tender documents on time and in full
- Lead generation of prospect customers
Technical Support
- Assist with Lubrication Surveys
- Assist with Product recommendations
- Assist with Product Rationalization
- Assist VIU projects and documentation
Lubrication problem solving / Failure analysis / Product integrity
- Assist with the investigation of any claim of lubricant failure
Bulk dispensing equipment
- Assist with determining requirements from the customer
- Assist with the scope of project requirements for bulk dispensing equipment
- Assist with engaging Engineering
Product Slate management
- Keep product requirements for mining current and up to date
- Work on the business case to ensure a complete and equivalent product slate for the mining and industrial segments
Training
- Complete all TMSA required training on time and in full
- Lubrication and ISO cleanliness training for Customer
- Coaching and inservice training for customers
- Best practice sharing to team & customers
Upselling
- Assist and drive premium product upselling
- Assist technical with product trials
- Identify possible energy saving projects at key mining customers
Account Maintenance
- Maintian agreed customer prices on TMSA system and ensure customer system prices are aligned with TMSA system prices
- Manage customer overdues and proactively drive the process to minimize possible overdues on the account
- Meeting the SALSA monthly requirements is a qualifying criteria for VCS
- o All customer appointments must be logged in SALSA calendar
- o All customer visits will be documented through the visit report function
- o All customer visits must be entered immediately after the visit is completed and no later than 5 days after the visit
- o Number of customer visits for the quarter to meet agreed divisional target
- o All Sold to's and Prospects need to be loaded with yearly potential
- o Prospects must have:
- At least two visit reports. Visit reports should be recent
- At least one opportunity attached to it
- At least one contact point
- At least one visit report and should be recent
- At least one contact point
- Manage and present account reviews
- Manage customer, ISP and 2nd Tier supplier Agreements
Contexte et environnement
- Challenge is to achieve an effective balance between daily operational issues whilst focusing on high delivering highlevel strategic business objectives for TMSA.
- Identify financially viable solutions for customers to ensure long term sustainable and profitable business in a highly contested market
- Other internal and external constraints which make this job challenging are an uncertain regulatory environment, general skills shortage and high subsequent turnover; BBBEE compliance for people management
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