Commercial Customer Development Manager

2 weeks ago

Cape Town, Western Cape, South Africa Mimecast Full time
Account Manager - SMB / Commercial Customer Development (Upsell)

Provide our customers with relentless protection against Cyber Threats


Know how to make a customer of years feel just as important as the day they signed on the dotted line? Our Customer Development team handles our existing Mimecast accounts in RSA.

As an innovator in our market, our customers expect more from our service.

That means showing them you're motivated to understand their businesses and use your commercial acumen to solve the problems that matter to them.

Ultimately, you will have a proven track record of success in generating upselling opportunities and a high retention rate of customers.

If you've worked with corporate technology, cloud computing or cybersecurity, that's even better

This is a fast paced sales environment that is regularly reinventing itself. We keep ahead of market trends and innovate together, and then demonstrate our potential as individuals. But you're never far from the support of your team-mates and expert partners throughout Mimecast.


From optimistically pursuing your quarterly, and annual upsell revenue targets, to travelling to meet clients in person, you'll walk the line between customer care and shrewd sales opportunities.

When you know you're the first and last person they call for anything cybersecurity related, you're a success.

In return, we promise you first-class development, ample rewards, and a company culture you'll find it difficult not to fall in love with.

The SMB / Commercial Customer Development Manager role entails the following;

  • Looking after customers from employees
  • Managing a book of around 200 customers
  • Working closely with other departments such as Customer Success, Sales Engineering, Channel Team, Licensing and Renewals to ensure the customer gets a remarkable experience and are fully protected from new and emerging security threats
  • Partnering with our channel community on all customer engagements
  • Ability to understand and share the value of multiple solutions across the wide spectrum of threats that could impact a customer organisation
  • Engage with customers at all levels from IT technician to Csuite
  • Achieve against monthly, quarterly and annual upsell and retention targets
  • Adhering to KPIs set to drive success including pipeline generation, pipeline health, meeting targets and utilising our CRM system SFDC.
  • Excellent career progression and development opportunities
  • A fun, energetic environment with great team spirit and rewarding culture

Requirements:

  • College degree preferred, but not required
  • Minimum of 3 years IT or SaaS sales experience
  • Experience working with midmarket and larger market cap customers
  • Proven track record of Csuite relationships
  • Proven sales wins against revenue quotas
  • Cross selling, upselling, customer retention/renewals experience
  • Ideally, experience selling through Channel partners
  • Understanding of customer buying process with various stakeholders
  • Excellent communication skills, ability to deliver sales presentations
  • Competency with customer relationship management platform Salesforce
  • Ability to travel domestically up to 15% of the time
Why Mimecast?

We're fast thinking. We go big to reach our cyberattack-disrupting goals.

And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen.

We never leave anyone behind. We deliver quickly - and outstandingly. We're big on honesty because it makes us better. We're empowered by our mission.

And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare.

That's The Mimecast Way.

And the Mimecast way is also a hybrid-working way.

We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort.

That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.


We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.

We particularly welcome applicants from traditionally underrepresented groups.

  • Commercial Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Initiate international Full time

    We have an exciting new career opportunity for a Commercial Manager (Africa) to join a leading B2B solution provider for casino operators at their offices in Cape Town. They are looking for someone with strong commercial and business sense, that can manage a Key Account Management team and ensure they upsell and grow their operators' revenues. This role...

  • Customer Services Coordinator Imports

    2 weeks ago

    Cape Town, Western Cape, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    Job PurposeEnsure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department's daily functions and procedures.Primary Job...

  • Customer Support Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial Full time

    Customer SupportTeam LeaderWe are looking for professional, high-performance leaders with sound leadership and problem-solving skills, to lead a team of agents to create a customer centric, high-performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue,...

  • Commercial Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Interviewing Dynamix Full time

    Commercial Manager (Export market)Airport IndustriaOur client is a leading exporter of Cape Flora and Cut Flowers from South Africa to the world. A position exists for a Commercial Manager who will navigate the relationships between the international imports market and the local agricultural suppliers. We seek to appoint an individual with a proven record of...

  • Commercial Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Bridgena Barnard Personnel Group Full time

    Cape Town Commercial Manager needed for a Niche Market company in the Supply Chain Transport industry to develop a strategy for sustainable growth in Sales and MarketingCommercial qualification (BCom or equivalent)5+ years prior experience in a commercial role with an international focusSubject matter expert in international trade agreementssustainability...

  • Commercial Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa MaraisButton & Associates Full time

    Fairtrade Africa (FTA) is the umbrella network organization representing Fairtrade certified producers and workers in Africa. It has four (4) regional networks - Eastern Africa; Southern Africa; West Africa; and Middle East and North Africa. Established in 2005, FTA aims to effectively represent producers and workers within the International Fairtrade System...

  • Commercial Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Energy Capital & Power Full time

    Company DescriptionEnergy Capital & Power is the African continent's leading investment platform for the energy sector.Job Description:OUTLINE AND SUMMARY OF ROLE: The Commercial Director (CD) will take ownership and responsibility for the development and successful execution of the sales and commercial strategy for Energy Capital & Power (ECP) in order to...

  • Customer Technical Support

    2 weeks ago

    Cape Town, Western Cape, South Africa SA COMMERCIAL Full time

    English Technical Support AgentWe are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and speaking customers in the US and Europe. As part of our growing team, you will be based in Cape...

  • Commercial Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa SFG Engineering Services Full time

    Job Requirements: Selfdisciplined with ability to work independent from supervision Team player and influencer Commercial awareness Advanced data processing and analytical skills Problem solving skills Excellent interpersonal skills Engineering qualification from an accredited tertiary institution- Experience in sales management or a similar position in the...

  • Customer Service Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa SA COMMERCIAL Full time

    We now have an exciting opportunity for experienced Customer Service Contact Centre AdvisorsJob Description:We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels.Key Responsibilities Query Handling...

  • Vp Commercial

    2 weeks ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    VP Commercial - based in Paarden Eiland, Cape TownDuties: Create, develop, and implement commercial (sales, offline marketing, online marketing, partnerships, PR, branding, campaigns, B2B, SME, government projects) strategies to gain market share, accelerate growth and push expansion into new and existing markets aligned with company goals and objectives....

  • Chief Commercial Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa Traderoot Full time

    The Chief Commercial Officer (CCO) plays a pivotal role in shaping and executing the commercial strategy of Traderoot Africa (Pty) Ltd. Reporting directly to the Chief Executive Officer, the CCO is responsible for developing and implementing initiatives that enhance the commercial aspects of the business, driving revenue growth and ensuring the long-term...

  • Commercial Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa JSM Business Services Full time

    A well-established international group with footprint in Europe and Africa is looking for a commercial manager for its ship chandling division in Cape Town. This role requires the use of a dynamic approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers....

  • Senior Customer Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial Full time

    Due to massive growth across our business, we are now looking to recruit experienced Customer Service Contact Centre Professionals with specific experience in the UK gas & energy sector at one of SA's leading BPO'sbasedin Cape Town city centreJob Description:We are looking for customer-focused and results-orientated individuals, with sound problem-solving...

  • Key Accounts Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services(SA) Full time

    Commercial related experience (business development or partnership management)Bachelor's DegreeWritten and verbal communication skillsAmazon is hiring a Key Accounts Manager (KAM) to improve the experience for our African customers. Africa, represents a large and growing consumer market positioned for growth spurred by the increasing productive potential of...

  • Chief Commercial Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa Traderoot Full time

    The Chief Commercial Officer (CCO) plays a pivotal role in shaping and executing the commercial strategy of Traderoot Africa (Pty) Ltd. Reporting directly to the Chief Executive Officer, the CCO is responsible for developing and implementing initiatives that enhance the commercial aspects of the business, driving revenue growth and ensuring the long-term...

  • Commercial Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Iwg Plc Full time

    Commercial Manager - Leadership Programme Location – Flexible within South Africa & Eastern EuropeJob Purpose Our CEO wants to build a pipeline of future leadership talent to continue our growth and diversification. We want to recruit people with outstanding commercial track records and with the drive and talent to reach the very top. Successful...

  • Commercial Marketing Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa PUMA Full time

    YOUR TALENT: Tertiary Qualification in Marketing A minimum of 5+ years trade marketing & retail experience for a multicategory brand. Proven track record in developing and executing successful marketing campaigns. Excellent communication and interpersonal skills, with the ability to collaborate effectively with crossfunctional teams. Creative mindset with a...

  • Senior Customer Support Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial Full time

    Job descriptionCustomer Support Agent will consult with customers and provide the appropriate solutions and answers to complaints and queries related but not limited to refunds, orders and ticket troubleshooting. In doing this, they keep records of customer interactions while following communicated procedures, guidelines, policies and procedures. Their...

  • Commercial Business Development Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Momentum Insure Company Limited Full time

    IntroductionRole PurposeCommercial Business Development Consultants are committed, driven, results oriented advisers who are able to work on their own as well as in a team environment writing business in accordance with targets laid down by Momentum Insure. Commercial Business Development Consultants will be expected to source leads and achieve sales targets...