Senior Customer Service Advisor

1 week ago


Cape Town, Western Cape, South Africa SA Commercial Full time
Due to massive growth across our business, we are now looking to recruit experienced
Customer Service Contact Centre Professionals with specific experience in the UK gas & energy sector at one of SA's leading BPO'sbasedin Cape Town city centre

Job Description:


We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver effective solutions for customers.

Key Responsibilities

  • Responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
  • Liaising with internal/ external parties to resolve customer queries
  • Resolving billing queries in a professional and timely manner
  • Completing a defined range of transactions using specified processes to ensure accurate processing of information
  • Bespoke reporting to client requirements
  • Assist suppliers with data analysis in order to progress queries in a timeous manner
  • Maintain and build strong professional working relationships with third party contacts to ensure smooth and competent service delivery

Requirements:

  • A Matric certificate or equivalent qualification
  • Proficiency in English is an essential requirement
  • 1 + year energy and gas experience is essential
  • A minimum of 12 months working experience in dualfocus (backoffice & voice) Agent/Associate role, within an inbound/outbound contact centre environment and strong query management skills
  • Strong MS Office Skills

Salary:
R7, R10,000.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)
Application Deadline: 2023/03/30

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