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Claims Administrator
2 weeks ago
Job description:
The Claims Administrator is responsible for coordinating and overseeing, managing, negotiating settlement of the claim and is accountable for the finalisation of the claim end-to-end.
Responsibilities:
- Register claims and appoint assessors
- Manage claims in terms of claims SLA
- Make decision regarding merit indemnify or not
- Negotiate settlement
- Manage the salvage process (motor & nonmotor salvage)
- Detection of fraud and management of fraudulent indicators
- Keep the operational system updated
- Provide thorough and timeous feedback to the relevant parties
- Complaint's resolution
Skill sets required:
- Matric
NQF Level
- Full qualification (shortterm insurance) as set by regulation
- Regulatory Examination Level 5 successfully completed
- Minimum 5 years' claims handling experience (both commercial and personal lines)
- DOFA confirmation from FSCA
- Good verbal and written communication skills
- Negotiation skills
- Client service driven
- Results & detailed orientated
- Interpersonal skills
- Team player
- Good time management skills (planning and organising)
- High stress tolerance & resilience
- Analytical ability (reasoning & questioning)
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