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Claims Consultant
2 weeks ago
Introduction
- Through our clientfacing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
Role Purpose - Our consultants within the Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and making their experience with Momentum Insure enjoyable, easy and convenient. A claims consultant captures, validates and finalises contents, vehicle and other various claims from clients.
Requirements:
- Matric or qualification equivalent to matric
- At least 1 year claims experience in a shortterm insurance industry
- Previous call centre experience with an above average performance track record
Duties & Responsibilities
- Capture/Register claims on the PREMIA systems
- Handle administration and follow ups concerning claims
- Liaise with clients, service providers & assessors
- Handle and resolve queries from clients/service providers
- Validate claims within turnaround times
- Handling and resolving queries and problems from clients and service providers
- Payment of claims and invoices from service providers within specific turnaround times
- Conduct all the above to the required performance and quality standards that are in place
Competencies
- Excellent administration and organisational skills
- Excellent interpersonal and communication skills (verbal and written)
- Computer literate is essential
- Selfdisciplined and selfmotivated
- Problem solving/initiative
- Negotiating
- Stress tolerance
- Tenacity and resilience
- Be an analytical thinker with an investigative instinct
- Customer service oriented
- Deadline and results oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability
- Conflict handling
- Attitudes
- Computer literacy
- Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time
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