Multi- Skilled Claims Consultant

2 weeks ago


Centurion, Gauteng, South Africa Momentum Insure Company Limited Full time

IntroductionRole Purpose**- Our consultants within the Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and making their experience with Momentum Insure enjoyable, easy and convenient. A claims consultant captures, validates and finalises contents, vehicle, and other various claims from clients.

  • The role is currently on a targetbased salary, however will be moving to PFP in future, once the model has been designed

Requirements:

  • Matric or qualification equivalent to matric
  • At least 1 year claims experience in a shortterm insurance industry
  • Previous call centre experience with an above average performance track record

Duties & Responsibilities

  • Capture/Register claims on the PREMIA systems
  • Handle administration and follow ups concerning claims
  • Liaise with clients, service providers & assessors
  • Handle and resolve queries from clients/service providers
  • Validate claims within turnaround times
  • Handling and resolving queries and problems from clients and service providers
  • Payment of claims and invoices from service providers within specific turnaround times
  • Conduct all the above to the required performance and quality standards that are in place
  • Provide superior client service

Competencies

  • Excellent administration and organisational skills
  • Excellent interpersonal and communication skills (verbal and written)
  • Computer literate is essential
  • Selfdisciplined and selfmotivated
  • Problem solving/initiative
  • Negotiating
  • Stress tolerance
  • Tenacity and resilience
  • Be an analytical thinker with an investigative instinct
  • Customer service oriented
  • Deadline and results oriented
  • Attention to detail
  • Takes ownership and responsibility
  • Adaptability
  • Conflict handling
  • Attitudes
  • Computer literacy
  • Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time

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