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Multi- Skilled Claims Consultant
2 weeks ago
IntroductionRole Purpose**- Our consultants within the Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and making their experience with Momentum Insure enjoyable, easy and convenient. A claims consultant captures, validates and finalises contents, vehicle, and other various claims from clients.
- The role is currently on a targetbased salary, however will be moving to PFP in future, once the model has been designed
Requirements:
- Matric or qualification equivalent to matric
- At least 1 year claims experience in a shortterm insurance industry
- Previous call centre experience with an above average performance track record
Duties & Responsibilities
- Capture/Register claims on the PREMIA systems
- Handle administration and follow ups concerning claims
- Liaise with clients, service providers & assessors
- Handle and resolve queries from clients/service providers
- Validate claims within turnaround times
- Handling and resolving queries and problems from clients and service providers
- Payment of claims and invoices from service providers within specific turnaround times
- Conduct all the above to the required performance and quality standards that are in place
- Provide superior client service
Competencies
- Excellent administration and organisational skills
- Excellent interpersonal and communication skills (verbal and written)
- Computer literate is essential
- Selfdisciplined and selfmotivated
- Problem solving/initiative
- Negotiating
- Stress tolerance
- Tenacity and resilience
- Be an analytical thinker with an investigative instinct
- Customer service oriented
- Deadline and results oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability
- Conflict handling
- Attitudes
- Computer literacy
- Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time
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