Operations Manager

2 weeks ago


Kempton Park, Gauteng, South Africa ILIOS Travel Full time

Operations Management

  • Day to day management and support to field staff
  • Support to and effective communication with the Operations, Planning, Fleet and Sales teams
  • Implement, manage and monitor all services on the day
  • Continuously check the vehicle tracking system to ensure that all services are on time
  • Problemsolving, decisionmaking and crisis management to achieve service delivery
  • Advise manager immediately of any major challenges experienced and assist in resolving
  • Planning and updating of the schedule and online documents as required
  • Ensure incidents are reported and communicated immediately to the Sales team
  • Ensure drivers and guides adhere to standard operating procedures and other company policies
  • Ensure effective briefing of field staff on requirements for the next day, update drivers & guides with changes daily
  • Ensure that guides are getting itineraries in advance for private tours and groups
  • Issue drivers & guides with required resources for the day before the start of shift (nameboards, waybills, directions, tour funds etc)
  • Ensure all tasks have been completed at the end of the shift as per handover
  • Ensure effective handover to the next shift
  • Monitor the afterhour operations cellphone on a rotational basis

Administration

  • Preparation and issuing of driver / guide waybills, nameboards, maps and directions as required
  • Reconfirming 3rd party suppliers, activities and tour / transfer collection times
  • Confirm freelance guides in writing as requested
  • Checking of all arrival flights, meal and activity reservations as needed
  • Requesting and printing of cost sheets and itineraries as required
  • Ensure document packs are set out with guide / driver work
  • Ensure that all vehicle breakdowns / damages are reported to Fleet Department
  • Check ensure all relevant documents, receipts, cash is received from the field staff at the end of their services
  • Update field staff and operations rosters daily

Requirements:

  • Minimum 34 years' experience in tourism transport logistics and staff management
  • Matric, Certificate in Tourism Management
  • Good administrative, people management and customer service skills
  • Good written and verbal communication skills, telephone etiquette
  • Ability to work unsupervised, team player and confidentiality
  • Time management, accuracy and attention to detail
  • Ability to work under pressure, effective crisis management and resolution
  • Ability to work weekends, public holidays, early and/or late shifts
  • Own transport (due to shift work)

Salary:
R1.00 per month

Ability to commute/relocate:

  • Kempton Park, Gauteng: Reliably commute or planning to relocate before starting work (preferred)


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