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Fraud Specialist

3 months ago

Kempton Park, Gauteng, South Africa SAFAIR OPERATIONS Full time

RESPONSIBILITES:
  • Monitor and analyse Post Payment Model queues to identify syndicate fraud activity;
  • Analyse and keep record of syndicate fraud activity;
  • Recommend preventative measures based on the outcome of the analysis;
  • Recommend updates of the pre-payment rules to combat future fraud attacks;
  • Stand in for the Fraud Manager when unavailable or on leave;
  • Assist the Fraud Manager with daily, weekly & monthly statistics, reports, and presentations;
  • Assist the Fraud Manager with rule reviews, system development and any technical issues regarding the fraud system;
  • Monitor the Fraud system, promptly address transaction queues, and upload new data into the system;
  • Liaise with Banks, cardholders & call centre;
  • Monitor the official fraud report line;
  • Ensure that the No-Fly list is updated daily;
  • Responsible for the following:
    • Case administration
    • Evidence gathering and interviewing
    • Disciplinary hearings and CCMA
    • SAPS & Courts
    • Case finalization, feedback, and reporting;
  • Responsible for weekly chargeback processing & administration (includes chargeback statistics, generation of monthly invoices & credits to travel agents, GDS/BSP as well as ADM & ACM administration);
  • Network with Experian, bank & SAPS staff where possible to build relationships and support networks;
  • Attend IAFCI/ICFP webinars & seminars where possible;
  • Attend all team/ departmental/ company meetings;
  • Acknowledge all company policies/ procedures as requested;
  • Assist in helping and mentoring new staff to ensure that SOP's, regulations, and terminology is correctly understood.
REQUIREMENTS:
  • Grade 12;
  • Full ACFE/ICFP membership and/or relevant tertiary qualification;
  • Minimum of 5 years' relevant credit card fraud investigation experience in the aviation environment or commercial/online merchant credit card fraud investigation;
  • 3 years' Supervisory or Team Leader experience (Advantageous);
  • Knowledge of business policies;
  • Booking system, Payment system & Fraud system knowledge;
  • Knowledge of chargeback & refund procedures;
  • Knowledge of Criminal and internal investigations;
  • Compiling credit card fraud prevention strategies;
  • Analysing large volumes of sales data with the aim of identifying fraud syndicate modus operandi;
  • Excellent communication and interpersonal skills;
  • Leadership skills;
  • Strong organisational skills;
  • Ability to motivate, coach and influence;
  • Excellent administrative skills;
  • Report writing Knowledge of Microsoft Word;
  • Weekly & Monthly statistics Knowledge of Microsoft Excel;
  • Presentations Knowledge of Microsoft PowerPoint;
  • Accuracy and attention to detail;
  • Problem-solving skills;
  • Strong analytical skills.
PERSONAL ATTRIBUTES:
  • Professional;
  • High integrity;
  • High degree of patience and assertiveness;
  • Must have a passion for costing/accounting Initiative-taking;
  • Ethical, tactful, dependable and accountable;
  • Process- and results-driven;
  • Immaculate timekeeping;
  • Reliable and committed;
  • Dependable and flexible.
APPLICATION GUIDELINE :
  • No external email applications will be accepted.
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  • FlySafair reserves the right
* Not to proceed with this vacancy
* To appoint the selected candidates based on its operational requirements.
  • Reference number JHB000917
Preference will be given to members of under-represented designated groups.