Ops Spec: Service Delivery Management

2 weeks ago


Centurion, Gauteng, South Africa BCXP Full time
Business unit, Department, ReportingBusiness UnitSolutionsDepartmentHealth & Retail SolutionsJob gradeS6 Core Description

Responsible for managing and controlling the resources required to deliver the contracted services to clients, by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the client for scheduled reporting, proactive incident, problem and change alerting/reporting and service status changes.

Key Deliverables / Primary FunctionsEnsure that responsibility is taken for the delivery of defined service functionsFrequently monitor and maintain the services to ensure they are managed to high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contractsEffectively advise and influence business clients regarding the delivery, costs, availability and functionality of services and systemsDevelop effective partnerships with suppliers and customersEnsure that service level agreements, contracts and negotiations, with both internal and external suppliers, are aimed at meeting the business needs of the employing organisation by providing a value for money service in terms of standards, quality, efficiency, safety, performance and cost effectivenessMake certain that responsibility is taken for the financial and staffing aspects of operational management, service delivery and project management as well as the full range of technical considerations involvedEnsure that responsibility is taken for setting targets, monitoring performance, and managing the service in an efficient and effective manner, for a service delivery function or departmentCore Functional Skills & CapabilitiesPower BIMicrosoft OfficeIT TerminologyCore Behavioural CompetenciesJob MatchAnalysingCoping with pressures & setbacksDeciding & Initiating ActionPresenting and Communicating informationWorking with peopleMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National DiplomaOR NQF 4: Grade 12Additional Education -Preferred /AdvantageExperience

2 years Retail experience

1 years Client Delivery Experience

CertificationsITIL 3 or 4 will be advantageousProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control0Level of EngagementEngagement will all levels within the organisation, internal and external to the business. Special Requirements / Employment ConditionDrivers Licence and Reliable Vehicle - both requiredRequired to travel locallyWorkplace / Physical RequirementsHybrid Remote WorkerNon-Billable

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