Head Colleague Experience

2 weeks ago


Randburg, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary

Lead the agile solution design, deployment & ongoing optimization & evolution of high complexity enterprise wide technology platforms & delivery systems

Job Description:

Platform Direction Setting, Solution Design & Performance Management

  • Work with the Cross Functional Technology Leaders and CIO's to understand & assess business and customer requirements (short, medium, long term)
  • Leverage business (e.g. strategy, customer insights & CVP, competitor insights) and crosstechnology (tech products & services, architecture, tech roadmap) performance data to identify strategic and operational platform opportunities
  • Positively contribute to the organisation wide platform & engineering strategy & the achievement of endend 'Platforms as a Service'
  • Set the supported platform vision and direction for the organisation
  • Clearly articulate the supported platform strategy & roadmap
  • Cascade the platform vision, direction & strategy across the business & facilitate stakeholder alignment
  • Build a leading practice 'centre of enablement' partnership with business trusted to influence the broader technology & product & services strategies & achieve an integrated set of technology, business & customer objectives
  • Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
  • Take full accountability for leading the design, delivery & management of advanced (i.e. simple, innovative, optimised, modernised) platforms and associated infrastructure & architecture (end to end) & their validation
  • Lead the identification and selection of fit for purpose internal & external technologies
  • Design, implement & manage design thinking practices across platform feature teams to deliver architecturally sound platform technology solutions
  • Lead & facilitate the design of the integrated set of platform solution blueprints & coach teams on the strategic direction, vision, platform development, architecture & infrastructure holistically
  • Lead the detailed scoping, prioritisation & integration planning for the integrated set of platform solution designs & deployment across multiple stakeholder groups
  • Be accountable for leading & developing innovative methods for measuring the customer experience, and translate the data to drive platform improvements
  • Define & lead the implementation of quality performance measures & metrics & related data analytics tools and processes to enable business decision making
  • Leverage data and insights from business, customer and platform itself to make technical design and implementation decisions
  • Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing service improvement efforts.
  • Take full accountability for the endtoend platform quality, completeness and resulting user experience for the life of the product or service.
  • Design & deliver an optimal platform delivery capability that aligns the necessary people, process, & systems for optimal efficiency & effectiveness
  • Assess Platform Capabilities and drive capability development plans for exceptional delivery & evolution of the platform
  • Lead the design, implementation & adoption of enhanced process or technology solutions that identify and resolve platform, system, deployment, and environmental issues.
  • Identify new and emerging practices for managing platforms and lead the adoption of new practices, across groups or disciplines to improve platform & associated platform analysis capabilities.
  • Meaningfully contribute to & ensure solutions align to the design & direction of the Group Technology (e.g. architecture, DevOps) standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
  • Meaningfully contribute to & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. SLA's, OLA's, IAAS, PAAS, SAAS, Containerisation etc.
  • Identify, development and lead the implementation of platform standards and best practices, and drive adoption across multiple valuechain wide product & service teams

Accountability:
Platform Development & Delivery Management

  • Leverage the required expert level (own) skill & knowledge in platform engineering. architecture & Infrastructure, design and manage all development & development practices & outputs across feature teams
  • Ensure the most optimal design & deployment of technical solutions in the organization (via pipeline not manually)
  • Lead the quality assuranc


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