Operations Co-ordinator

1 week ago


Johannesburg, Gauteng, South Africa Qetello Holdings Full time

Duties and Responsibilities:

  • To liaise with customers, document and process their orders, and ensure that the items are received on time.
  • The Ops Co-Ordinator's responsibilities include order capturing, quotations, finalizing delivery dates, dealing with customer complaints, establishing excellent customer relations, and keeping the clients informed about the status of their orders and 3PL management
  • Receiving orders from customers via mail, phone, or other electronic means.
  • Obtaining customers' details and billing information and entering the information correctly on the order form.
  • Preparing customer invoices and quotations.
  • Notifying departments when supplies of items are low.
  • Informing customers about prices, delivery dates, expiry dates, and anticipated delays.
  • Liaising with the sales teams & 3PL (thirdparty logistics) for customer orders, delivery dates, credit investigations, and credit approvals.
  • Inspect outgoing orders to ensure compliance with customer specifications.
  • Reviewing reports to ensure customer orders are delivered on time and in full.
  • Liaising with 3PL (thirdparty logistics) to trace or accelerate shipments.
  • Attend interdepartmental meetings.

Qualifications and Experience:

  • National Diploma: Logistics Management or Supply Chain Management.
  • Degree: Logistics or Supply Chain Management
    (Advantage)
:

  • One to three years' experience.

Skills and Competencies:

  • Excel (Advance)
  • Pastel
  • SAP experience (Advantage)
  • Good time management, prioritization, and multitasking abilities.
  • Excellent interpersonal skills to build strong relationships with colleagues.
  • Effective communication, including speaking, writing and active listening.
  • Able to give and receive feedback and constructive criticism from a variety of channels.
  • Great strategic planning and problemsolving skills
  • Methodical about analysing processes and systems to fully understand their functions.
  • Proactive research skills used in seeking out opportunities to advance and improve the organization.
  • Strong project management skills
  • Collaboration and teamwork skills
  • Leadership skills, like motivation, goal setting, and monitoring progress
  • Comfortable in a highpressure environment
  • Sense of Urgency.
  • Excellent organizational skills and attention to detail.
  • Proficient computer skills and ability to learn database and ordering systems.

Remuneration
R R CTC per month depending on experience
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