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Sales Co-ordinator

3 months ago

Johannesburg, Gauteng, South Africa Alliance Media Full time

About us:


Alliance Media is widely recognized as the pan-African leader in Outdoor and Airport Advertising, having the widest coverage on the African continent, and having been awarded as the best billboard company in Africa.

Operation across Africa, with 25 years' experience, we have been awarded the European Union award for innovative media and the prestigious independent PMR award for "Best Outdoor Advertising Company" in multiple markets for the past ten consecutive years.


About the role:


Once a contract for outdoor media has been signed by the sales executive the SSA Post-Sales Support Co-ordinator has overall responsibility for ensuring that delivery happens, and the client experience is good.

The SSA Post-Sales Support Co-ordinator must be a good communicator and problem solver, dedicated to providing top level customer service to ensure a great client service experience.


Responsibilities:

Main activities will include:

CRM Management / Client Liaison - General

  • Sending rollout updates to clients
  • Addressing/solving client queries
  • Managing /resolving operational issues for the client
**Roll

  • Outs*
  • Request chase lists from relevant incountry teams
  • Check and send the chase lists and uploading instructions to clients
  • Consolidate multiple chase lists where necessary
  • Address any artwork/specs queries
  • Receive and download artwork from clients
  • Send JPEGS to clients for approval
  • Send print instruction for production to proceed, for the Approved JPEG's.
  • Follow up with local operations teams and ensure the rollouts are happening in a reasonable timeline and update clients daily
  • Follow up for photobooks and send to client
  • Ensure photo books correct as per contract
  • Collect and send monthly photobooks and follow up for those that are not sent by the deadline

Change of Artwork

  • Receive notification of intention to change artwork and advise relevant teams to prepare accordingly
  • Request necessary PO/CI from clients (where applicable)
  • Invoice client for artwork change
  • Receive the artwork then follow the rollout process above

Sage CRM, Orbfusion and X3

  • Prepare all required orders in the system for printing and changes of artwork to proceed
  • Generate the Printing Order and ensure they are fully approved before submitting printing instruction

Adhoc

  • Doing client recons for clients for renewals, available spend etc
  • Sending out briefs/requesting additional information from prospective client
  • The company reserves the right to change these key performance areas and their geographical location where they should be performed from time to time at its own discretion

Qualification:

  • Business, Sales and Marketing or related Diploma/ Degree

Preferred Skills:

  • Advanced proficiency in MS Office: Excel and PowerPoint
  • Minimum of two years working experience
  • Experience of business / sales support
  • Strong desire to learn along with professional drive
  • Excellent communication and Interpersonal skills
  • Capability to complete tasks on time, with attention to detail
  • Organizational and recordkeeping skills
  • Customer focus and service orientation

Education:

  • Diploma (required)

Experience:

  • Sales: 2 years (required)
Application Deadline: 2023/01/31

Expected Start Date: 2023/02/01