Outbound Collections Manager

2 weeks ago

Cape Town, Western Cape, South Africa MCI Careers Full time

LOCATION:
Cape Town,

ZA JOB TYPE:

Full-Time POSITION OVERVIEW:

Job Title:
Outbound Collections Manager

Job Type:
Full-time, Permanent

Location:
Onsite, Cape Town (US hours)

About Us:


MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.


Position Overview:

POSITION RESPONSIBILITIES:

Key Responsibilities:

  • Lead and manage the outbound collections team to meet or exceed collection targets and key performance indicators (KPIs).
  • Develop and implement collection strategies, policies, and procedures to optimize collections performance and maximize recovery rates.
  • Monitor team performance and productivity, conduct regular performance evaluations, and provide coaching and feedback to enhance individual and team performance.
  • Analyze collection metrics and trends to identify areas for improvement, implement corrective actions, and drive continuous performance improvement.
  • Ensure compliance with all relevant regulations, laws, and company policies governing debt collection practices.
  • Handle escalated customer inquiries, complaints, and disputes in a professional and timely manner, and provide resolutions to maintain customer satisfaction.
  • Collaborate with other departments such as finance, legal, and customer service to resolve complex collection issues and improve overall collections processes.
  • Develop and maintain strong relationships with clients, vendors, and external stakeholders to facilitate effective collections efforts.
  • Prepare and present regular reports on collections performance, trends, and results to senior management and stakeholders.
  • Stay updated on industry trends, best practices, and regulatory changes in the field of collections management, and ensure that the collections team is trained and informed accordingly.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

  • Bachelor's degree in business administration, finance, or a related field; master's degree or relevant certifications preferred.
  • Proven experience in debt collection, call center operations, or financial services management, with a minimum of 4 years in a managerial role.
  • Strong leadership and people management skills, with the ability to inspire, motivate, and empower teams to achieve results and exceed performance targets.
  • Thorough understanding of debt collection laws, regulations, and compliance requirements, with a commitment to ethical conduct, integrity, and professionalism.
  • Excellent analytical and problemsolving skills, with the ability to analyze data, identify trends, and make datadriven decisions to improve performance and mitigate risks.
  • Effective communication and interpersonal skills, with the ability to interact with diverse stakeholders, build relationships, and influence outcomes.
  • Proficiency in using call center technology, CRM systems, and analytics tools to manage operations, track performance, and drive continuous improvement.
  • Strong project management skills, with the ability to plan, organize, and execute initiatives on time and within budget.
  • Demonstrated ability to thrive in a fastpaced, dynamic environment, prioritize competing demands, and adapt to changing business needs and priorities.
  • Ability to work under pressure, multitask, and prioritize tasks in a fastpaced and dynamic environment.
  • High level of integrity, professionalism, and ethical conduct in dealing with sensitive customer information and financial matters.

CONDITIONS OF EMPLOYMENT:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS:

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment.

While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


REASONABLE ACCOMMODATION:
It is the policy of MCI and affiliate

  • Outbound Collections Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title: Outbound Collections ManagerJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Outbound Collections Director

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title: Outbound Collections DirectorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Outbound Collections Agent person's with

    2 weeks ago

    Cape Town, Western Cape, South Africa Clockwork Full time

    Minimum of 6 months work experience within an outbound debt collection agency/outbound sales/outbound customer careMust be a person with disbilities living in the Western Cape areas with the ability to travel to and from WoodstockWhatsapp your CV and proof of disbility tooTerisha

  • Outbound Collections Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Careers Full time

    LOCATION:Cape Town, ZA POSITION OVERVIEW:Job Title: Outbound Collections AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Outbound Collections Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title: Outbound Collections AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Outbound Collections Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title: Outbound Collections SupervisorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Outbound Collections Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title: Outbound Collections SupervisorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Outbound Sales

    2 weeks ago

    Cape Town, Western Cape, South Africa Sagan Full time

    Position: Outbound Sales & Account Manager Location: Remote (EST Timezone) Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM EST About Us: Our Company is a leading player in the restaurant industry, committed to delivering exceptional dining experiences to our customers. We are on the lookout for a dynamic and versatile individual to fill a hybrid role...

  • Collections Administrator- Debt Review

    2 weeks ago

    Cape Town, Western Cape, South Africa Infinite Debt Solutuions Full time

    We are looking for a Collections Administrator whom is professional, energetic, dynamic and driven to succeed in this role and able to lead a team.The primary focus of this position is to have an understanding of a collections environment in the debt review industry, be well versed in PTP arrangements, and have the ability to empathize with clients when...

  • Collections Administrator- Debt Review

    2 weeks ago

    Cape Town, Western Cape, South Africa Infinite Debt Solutuions Full time

    We are looking for a Collections Administrator whom is professional, energetic, dynamic and driven to succeed in this role and able to lead a team.The primary focus of this position is to have an understanding of a collections environment in the debt review industry, be well versed in PTP arrangements, and have the ability to empathize with clients when...

  • Collections Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Liquid Thought Full time

    THE MAIN PURPOSE OF THE ROLE To drive daily operations and collections within the Team and engage with External debt collectors, Management of accounts, soft trace process, reconciliations, compliance of Service level agreements and reporting. The candidate must have good and strong leadership skills. JOB REQUIREMENTSGrade 12Business Diploma /Degree or...

  • Collections Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Liquid Thought Full time

    THE MAIN PURPOSE OF THE ROLEJOB REQUIREMENTS Grade 1 Business Diploma /Degree or Credit Management level Experience in Collections preferably a call center set up. Proficient in MS Office Packages i.e. Advanced Excel, Word, PowerPoint, and Outlook Minimum 5 years of experience managing a collections team Understanding Debicheck payments and collections...

  • Collections Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Infinite Debt Solutuions Full time

    We are looking for a Collections Manager whom is professional, energetic, dynamic, driven and able to lead a team.DUTIES AND RESPONSIBILITIESTo lead and develop a working relationship with clients and employees, taking responsibility for the development of strategic action plans. Regular accurate reporting and ad hoc interactions optimizing recovery...

  • Warehouse Supervisor Outbound

    2 weeks ago

    Cape Town, Western Cape, South Africa Pack Leader Full time

    KEY RESPONSIBILITIES:General To provide a professional, efficient, and effective service to support the general functioning of the business. As the Warehouse Supervisor Outbound, your main purpose is to ensure the smooth operation of all Outbound processes including deliveries to customers and to ensure excellence across all departments Coordinate with other...

  • E-commerce Outbound Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa BABYLONSTOREN PTY LTD Full time

    Babylonstoren's e-commerce division has grown exponentially over the last few years. Our fast-paced, innovative and performance-driven environment will suit someone who is self-driven, detail orientated, looks to find solutions, and has the self-confidence to make decisions and escalate matters when necessary. We are hyper-focussed on the customer...

  • Collections - Customer Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity:What Your Day-to-Day will Look Like:You'll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a...

  • Warehouse Outbound Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Published Apr 11, 202 Location Cape Town, South Africa Category Business Job Type Fulltime Salary Type Monthly SalaryDescription:Warehouse Outbound Supervisor - Montague Gardens - R R16 000 Per monthAs a Warehouse Outbound Supervisor, you will be responsible for directing the outbound operations to ensure accurate and timely picking and shipping processes of...

  • Collections Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Valenture Institute Full time

    Valenture is an exciting new start-up in the online education space. Our mission is to evolve what it means to "go" to school by transforming physical limitations into digital opportunities. We do this by providing students worldwide with a fully supported, global online high school experience, steeped in academic excellence and rooted in sustainable...

  • Manager- Collections

    2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    ELIGIBILITYCLOSING DATEREFERENCE NUMBERUWM 27/23 ExtSALARYTCOE ,00 P.ADEPARTMENTWaste ServicesDIRECTORATEURBAN WASTEMANAGEMENTManager CollectionsRequirements: A relevant B degree At least eight (8) years' appropriate experience at seniormanagement level in an operational and essential servicesenvironment Extensive managerial experience Waste management...

  • Outbound Sales Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Rankcom Full time

    Job Description:We are hiring Outbound Sales AgentsCore responsibility is developing, executing and measuring all lead generation prospects to drive qualified leads into the pipeline.Responsibilities & Requirements: Responsible for generating leads via cold calling. Build, manage and refine target audience contact database. Maintain knowledge of digital...