Outbound Collections Director

2 weeks ago

Cape Town, Western Cape, South Africa ValorVIP Full time

POSITION OVERVIEW:

Job Title:
Outbound Collections Director

Job Type:
Full-time, Permanent

Location:
Onsite, Cape Town (US hours)

About Us:


MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.


Position Overview:

POSITION RESPONSIBILITIES:

Key Responsibilities:

  • Develop and implement strategic initiatives to optimize outbound collections performance, maximize recovery rates, and minimize delinquency.
  • Lead and oversee all aspects of outbound collections operations, including strategy development, process improvement, and performance management.
  • Establish collection goals, targets, and key performance indicators (KPIs) in alignment with organizational objectives, and ensure team members are equipped to meet or exceed these goals.
  • Provide leadership, direction, and guidance to the collections team, including managers, supervisors, and agents, to ensure adherence to policies, procedures, and best practices.
  • Analyze collection data, metrics, and trends to identify areas for improvement, develop actionable insights, and implement strategies to enhance collections efficiency and effectiveness.
  • Collaborate with internal stakeholders such as finance, operations, and legal departments to address complex collection issues, resolve disputes, and ensure compliance with regulatory requirements.
  • Foster a culture of continuous improvement, innovation, and accountability within the collections team, encouraging creativity, initiative, and professional development.
  • Develop and maintain relationships with external partners, vendors, and industry contacts to stay abreast of industry trends, best practices, and emerging technologies in collections management.
  • Prepare and present regular reports, performance updates, and strategic recommendations to senior management and stakeholders, highlighting achievements, challenges, and opportunities.
  • Stay updated on relevant regulations, laws, and compliance requirements governing debt collection practices, and ensure the collections team is trained and compliant.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

  • Bachelor's degree in business administration, finance, or a related field; master's degree or relevant certifications preferred.
  • Proven experience in debt collection, call center operations, or financial services management, with a minimum of 610 years in a senior leadership role.
  • Strong leadership, strategic planning, and decisionmaking skills, with the ability to inspire, motivate, and empower teams to achieve results and exceed performance targets.
  • Proven track record of success in driving collections performance, achieving targets, and managing a highperforming collections team.
  • Thorough understanding of debt collection laws, regulations, and compliance requirements, with a commitment to ethical conduct, integrity, and professionalism.
  • Excellent analytical and problemsolving skills, with the ability to analyze data, identify trends, and make datadriven decisions to improve performance and mitigate risks.
  • Effective communication and interpersonal skills, with the ability to interact with diverse stakeholders, build relationships, and influence outcomes.
  • Experience in implementing and leveraging collection management software, CRM systems, and other relevant tools to streamline operations and improve efficiency.
  • Strong project management skills, with the ability to plan, organize, and execute initiatives on time and within budget.
  • Demonstrated ability to thrive in a fastpaced, dynamic environment, prioritize competing demands, and adapt to changing business needs and priorities.
  • High level of integrity, professionalism, and ethical conduct in dealing with sensitive customer information and financial matters.

COMPENSATION DETAILS:

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment.

While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


CONDITIONS OF EMPLOYMENT:

  • Must be authorized to work in the country where the job is based.
  • Must

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