Collections - Customer Advisor

2 weeks ago

Cape Town, Western Cape, South Africa Sigma Connected Group Full time
A bit more about the Opportunity
:

What Your Day-to-Day will Look Like:

You'll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries.

Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily.

You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career.

While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel.

If you possess these qualities, you are going to thrive here

What amazing People will bring to the role:

You provide outstanding customer service while collecting outstanding payments on customer accounts.

Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills.

Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, your welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Role Requirements:

  • Good command for the English Language, wellarticulated.
  • Passed Grade 11/Grade 12 results (Equivalent)
Collections experience within a Contact Centre Environment (UK Experience Advantageous)

  • Reside within 30km radius (Southern Suburbs)
What being part of the Sigma Family means for you:


As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors.

Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.


Who is the Sigma Family?
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people.

That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.


What being a part of the Sigma Family means for you
Monthly, Quarterly and Annual awards with marvellous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.


Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.


Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.


The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

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